topic Re: Unable to activate Discovery+ in TV

Unable to activate Discovery+

Slaters1208 — Wed, 29 Jan 2025 18:07:46 GMT

I’m new to EE Broadband after moving from BT after having my EE mobile for a few years. I received a welcome email with a link for activating Discovery+ as I’m told I need that to be able to watch TNT Sport via my Sky Box. The link is dead and doesn’t work to activate anything. Help!!!!

Re: Unable to activate Discovery+

Midnight_Voice — Wed, 29 Jan 2025 22:48:34 GMT

@Slaters1208

You will need to call EE to get this resolved.

Contact details here:-

https://ee.co.uk/help/contact-ee/technical-support/ee-tv

Re: Unable to activate Discovery+

Slaters1208 — Thu, 30 Jan 2025 15:12:56 GMT

Thanks. I did that whilst typing the question here. The link from my original welcome order email never worked but went through a few steps whilst on phone and apparently there’s an issue. Great but keep missing football games on a service I’m paying for which ain’t impressive.

Re: Unable to activate Discovery+

Leanne_T — Thu, 30 Jan 2025 15:31:45 GMT

Hi @Slaters1208

Thanks for coming back and letting us know.

When you spoke to the technical support guide did they let you know what is needed to get this sorted?

Leanne.

Re: Unable to activate Discovery+

Midnight_Voice — Thu, 30 Jan 2025 15:40:38 GMT

https://ee.co.uk/help/contact-ee/technical-support/ee-tv

It’s weird that the telephone numbers disappear when you look at that screen out of hours.

People might want to make a note of them to call when the service is available again 😢

Re: Unable to activate Discovery+

NotHappy1231 — Fri, 07 Feb 2025 19:11:26 GMT

Come on EE !!!!

I've just moved to EE Broadband, which includes DISCOVERY+

So where is it ??

I'm guessing a refund will be credited ??

Re: Unable to activate Discovery+

Midnight_Voice — Fri, 07 Feb 2025 22:24:23 GMT

@NotHappy1231

You have to activate it for yourself.

My EE/Plans & Subscriptions/TV & Sport

Re: Unable to activate Discovery+

Leanne_T — Sat, 08 Feb 2025 08:06:38 GMT

Hi there @NotHappy1231

Thanks for coming to the community 🙂

The discovery+ on EE page had information and a link to get set up with discovery+.

Let us know how you get on.

Leanne.

Re: Unable to activate Discovery+

NotHappy1231 — Sat, 08 Feb 2025 08:23:02 GMT

Hahahaha, that’s the issue

The LINK doesn’t work !!

Read other posts regarding the same !!

NotHappy1231

Re: Unable to activate Discovery+

Leanne_T — Sat, 08 Feb 2025 08:30:08 GMT

Morning @NotHappy1231

Thanks for coming back to me.

What happens when you try and activate discovery+?

How long ago did your broadband and EE TV get connected?

Leanne 🙂

Re: Unable to activate Discovery+

NotHappy1231 — Sat, 08 Feb 2025 21:12:15 GMT

Hi Leanne,

Wow, i was sent a link via email when joining EE for Discovery+

The link takes you to Mobile Phone sales etc etc etc etc

Then i come onto EE website via google and cant find anything regarding discovery, even using search engine

So; what are my thoughts ??

Re: Unable to activate Discovery+

Midnight_Voice — Sat, 08 Feb 2025 22:14:07 GMT

@NotHappy1231 @Leanne_T

Unprintable?

Re: Unable to activate Discovery+

Alex_H — Sun, 09 Feb 2025 09:49:02 GMT

@NotHappy1231 Were you able to activate using the advice @Midnight_Voice posted?

From the EE home page after logging in select Plans and Subscriptions, then select Manage TV and Sport and you should see a list of your active add-ons similar to the screenshot @Midnight_Voice posted. If you then click activate under discovery+ it should pop up with another activate button which will re-direct you to the discovery+ website.

Once there you either select Already have a discovery+ account if you have an existing account and sign in to link it to your EE account. Or select New to discovery+ and create an account which will then be linked and allow you to watch.

If you are unable to activate via your online account with those steps above, please give us a call and one of our guides will be able to check your account to help with getting it resolved.

Alex

Re: Unable to activate Discovery+

NotHappy1231 — Sun, 09 Feb 2025 18:59:44 GMT

Nope !!

This comes up;

discovery+ Basic

You’ll go to discoveryplus.com to create your account and activate.

Nope !!

This comes up;

discovery+ Basic

You’ll go to discoveryplus.com to create your account and activate.

We've had a problem loading this info. Please try again in a while

We've had a problem loading this info. Please try again in a whileNope !!

This comes up;

discovery+ Basic

You’ll go to discoveryplus.com to create your account and activate.

We've had a problem loading this info. Please try again in a while

What a mess !!

Re: Unable to activate Discovery+

NotHappy1231 — Sun, 09 Feb 2025 19:02:44 GMT

Hi Alex

Done what you asked, and;

Nope !!

This comes up;

discovery+ Basic

You’ll go to discovery+ site to create your account and activate.

We've had a problem loading this info. Please try again in a while

Re: Unable to activate Discovery+

Christopher_G — Tue, 11 Feb 2025 10:24:07 GMT

Thanks for giving that a try, @NotHappy1231

I recommend speaking with our Customer Support team so they can try and help link everything from our side.

Chris

Re: Unable to activate Discovery+

DarrenW-Tech — Tue, 11 Feb 2025 14:13:30 GMT

Hey @NotHappy1231 , I can see you've already activated discovery+ and that's why you're getting the error.

If you log in to discovery+ you should find it's all working.

Re: Unable to activate Discovery+

Midnight_Voice — Wed, 12 Feb 2025 19:04:05 GMT

@DarrenW-Tech

I have the same situation where I am being offered to activate Discovery+, but it fails. And no doubt you can confirm that I am already activated, which is why it fails.

My questions are:-

Why doesn’t it know?

And when it finds out, why doesn’t it give a specific answer, instead of a generic, uninformative one?

This issue comes up countless times in the Community, and it would be a boon to mankind if somebody could fix it.

Re: Unable to activate Discovery+

NotHappy1231 — Wed, 12 Feb 2025 20:54:44 GMT

Its a mess .... as if EE don't believe us

Surely someone just has to press a couple of keys for the customers !!

--
Steve Kay

Re: Unable to activate Discovery+

johnjack50 — Wed, 19 Feb 2025 12:18:10 GMT

phone ee and choose broadband/tv options. I had this problem and they fixed it on the phone in a few minutes. you'll nee the discovery+ app on your appliance. good luck