topic Re: EE for Apple TV existing owner in TV

EE for Apple TV existing owner

norwoody — Wed, 06 Dec 2023 17:52:10 GMT

I'm interested in signing up for the new EE TV. I already have Apple TVs in my household, so I'd only really want access to the TV app itself - I wouldn't need apple TV 4k boxes from EE. Is this possible to order?

Re: EE for Apple TV existing owner

Chris_B — Wed, 06 Dec 2023 18:32:12 GMT

@norwoody The deal to have this includes the purchase of an Apple TV. You don’t get the bit you want without having the whole package that allow you to hove those bits.

Re: EE for Apple TV existing owner

uvarvu — Wed, 06 Dec 2023 20:40:02 GMT

Install the app and see what happens - it's available on the store. I tried logging in but didn't get far as I don't have a broadband account, only mobile. If you don't have an Apple TV you can still give it a shot, go to settings on your iPhone and look in TV Providers. EE will be there - try logging in.

Re: EE for Apple TV existing owner

norwoody — Wed, 06 Dec 2023 21:19:03 GMT

A bit less snark would be appreciated @Chris_B , it doesn't sound like you 100% know the answer yourself. Good manners doesn't cost a penny, but thanks for your advice nevertheless.

Re: EE for Apple TV existing owner

DarrenDev — Thu, 07 Dec 2023 10:18:18 GMT

Afraid not @norwoody - our content providers require that we only offer their channels on hardware that is provided as part of the subscription (which also needs to be returned when the subscription ends). Any attempt to use an Apple TV from any other source will reduce the app to only offering the same channels as the mobile apps.

Re: EE for Apple TV existing owner

norwoody — Thu, 07 Dec 2023 18:07:48 GMT

Appreciate the answer @DarrenDev . I don't currently have an EE TV account of any sort (only broadband) so I can't check this myself yet, but are Freeview channels available to view at least? Or better yet, is there anywhere that details what can be viewed in the mobile app / non EE Apple TV vs what's offered by the new package?

Thanks

Re: EE for Apple TV existing owner

fizzgig — Thu, 07 Dec 2023 18:11:47 GMT

@Chris_B wrote:
@norwoody The deal to have this includes the purchase of an Apple TV. You don’t get the bit you want without having the whole package that allow you to hove those bits.

It doesn't include the 'purchase' of an Apple TV 4K box. All hardware is loaned to the customer for the duration of their contract and must be returned to EE at the end of it.

Re: EE for Apple TV existing owner

DarrenDev — Thu, 07 Dec 2023 18:15:02 GMT

Afraid not - only TNT Sports 1-10, Eurosport 1&2, and discovery are currently available.

Re: EE for Apple TV existing owner

Chris_B — Thu, 07 Dec 2023 18:20:54 GMT

@fizzgig Ok I’ll put it like this. You don’t get what you’ve not taken out. So in other words unless you take out a subscription that includes the Apple TV you not going to get it. Having your own Apple TV is irrelevant as it’s not part of the subscription you’ve got with EE.

@norwoody Sorry if you didn’t don’t like my answer I thought I was straight to the point. Unless you have a subscription to the service your not going to get it even if you have your own hardware that can support that service.

Re: EE for Apple TV existing owner

fizzgig — Thu, 07 Dec 2023 18:24:55 GMT

@Chris_B wrote:
@fizzgig Ok I’ll put it like this. You don’t get what you’ve not taken out. So in other words unless you take out a subscription that includes the Apple TV you not going to get it. Having your own Apple TV is irrelevant as it’s not part of the subscription you’ve got with EE.

Oh I know that. I was merely correcting your point. You're not 'purchasing' an Apple TV 4K box from EE, you're purchasing a streaming TV service which includes the loan of an Apple TV 4K box with an EE branded remote.

I've no intention of taking out the EE TV service. It's hugely over-priced amongst many other things. I already own two Apple TV 4K boxes which provide me with all the TV I need using an alternative (and much cheaper) full fibre broadband service.

Re: EE for Apple TV existing owner

uvarvu — Thu, 07 Dec 2023 19:44:28 GMT

@norwoody Re: Freeview - they're launching their own IPTV service next year called Freely. Hopefully it will have the Freesat channels as well.

TV for everyone | Everyone TV

Re: EE for Apple TV existing owner

norwoody — Thu, 07 Dec 2023 19:46:38 GMT

@Chris_Bno problem at all, and no harm either - appreciate the clarification.

Re: EE for Apple TV existing owner

norwoody — Thu, 07 Dec 2023 19:47:47 GMT

Thanks for that link @uvarvu , sounds like something to keep an eye on in the meantime.

Re: EE for Apple TV existing owner

Paulns18 — Tue, 12 Dec 2023 02:16:47 GMT

Good morning,

Can anyone please tell me how I get an EE TV login.

I want to login to the app but when I use my EE broadband login it says it is the wrong information,

I don't have an EE mobile just home broadband.

Many thanks

Re: EE for Apple TV existing owner

DarrenDev — Tue, 12 Dec 2023 05:48:29 GMT

To log in to EE TV you need an EE TV subscription @Paulns18 - having just EE broadband isn't enough.

See ee.co.uk/tv for packages.

Re: EE for Apple TV existing owner

Paulns18 — Tue, 12 Dec 2023 07:24:27 GMT

Many thanks for that,

Whenever I click on any links I get a page saying they are working on a few things and to log into my account but when I log in to my broadband account I can't see anything about EE TV.

Re: EE for Apple TV existing owner

norwoody — Wed, 13 Dec 2023 13:21:23 GMT

@DarrenDev- I was curious about the pricing, but when I'm logged in to my EE account, I get an error on the TV page. I also get this error if I try to go to the broadband page as well (despite having a valid package that was migrated from BT last month.)

Re: EE for Apple TV existing owner

DarrenDev — Wed, 13 Dec 2023 15:05:57 GMT

Unfortunately things are a bit broken for ordering EE TV at the moment. Give us a few days to sort them out, and then try again.

Re: EE for Apple TV existing owner

Paulns18 — Wed, 13 Dec 2023 15:25:17 GMT

Many thanks Darren

Re: EE for Apple TV existing owner

AlexTudge — Tue, 26 Dec 2023 13:57:06 GMT

Hey @DarrenDev . Given we need a new AppleTV box to use all the new live channels, can existing BT TV users who join one of the new EE TV plans get an Apple TV box?

Currently if upgrading as an existing BT TV user with an old BT TV box, I am only given the option to select an EE TV pro box? Personally I would much prefer the Apple TV option.

Thanks, Alex.