topic EETV HD channels rip off in TV

EETV HD channels rip off

iannewhouse150 — Sat, 01 Feb 2025 16:38:46 GMT

After 2 months of battling to get the TV Pro and Mini boxes to work without hardly any glitching and now having 3 x wifi hub extenders dotted around the house to help (not paying for these btw), the final straw was being told that despite being listed on their Entertainment Pack channel list which I subscribed to, AND me paying extra every month for the HD pack, Discovery 'HD' is only available if you have the 'BIG' Entertainment Pack for a whopping £48/month more than the advertised Entertainment Pack. All other channels are available in HD in the Entertainment pack, except Discovery. To make matters worse, when I pointed out their false advertising, I was told thee totally different stories by the useless complaints team. One being it wasn't included, the second being it was and it will be up and running shortly, then a call back to say no sorry, they were wrong and so is the website, so in needed to pay £48 extra to get that one channel in HD......BE WARNED PEOPLE, THIS COMPANY LIES, AND IS USELESS

Re: EETV HD channels rip off

Chris_B — Sat, 01 Feb 2025 17:52:15 GMT

@iannewhouse150 Big Entertainment isnt £48 a month more than Entertainment. Full works it’s a lot more expensive as you get everything.

Re: EETV HD channels rip off

Chris_B — Sat, 01 Feb 2025 17:53:56 GMT

Re: EETV HD channels rip off

zulu17 — Sat, 01 Feb 2025 23:40:04 GMT

@iannewhouse150 As far as I am aware if you have the EETV Entertainment package you will get the Discovery channel in SD and if you have the HD addon you will have it in HD. If you are not getting it with the HD addon and you are getting the remaining Entertainment channels in HD then it is probably a problem that EE technical team should be able to resolve offline. Why you are getting differing messages when contacting EE is suprising and suggests that that issue has probably not been routed to the right team for resolution. I suspect they might be confused as unlike the other subscription channels in the entertainment package Discovery is a WBD channel not a Now channel.

Re: EETV HD channels rip off

Weerab2024 — Sun, 02 Feb 2025 04:56:06 GMT

@iannewhouse150 Some of the customer service agents aren't as knowledgeable as they should be.

HD and 4K add on is available at £6 on the entertainment packages but is available as standard on the sports packages.

Re: EETV HD channels rip off

Steveduggan1 — Tue, 01 Jul 2025 13:35:26 GMT

HD has been the default transmission for almost 20 years, to be charged extra for this is a rip off, if people are still paying for it they will keep charging, you wouldn't expect to be offered dial up broadband.

Re: EETV HD channels rip off

DarrenDev — Tue, 01 Jul 2025 14:24:31 GMT

Don't think of it as paying extra for HD @Steveduggan1 - think of it as getting a discount for not having HD.

If HD was given as standard, the package prices would go up - that wouldn't be fair on the people who aren't fussed about HD.

Re: EETV HD channels rip off

Weerab2024 — Tue, 01 Jul 2025 15:00:50 GMT

Who knows if it will change.

Sports packages were not HD by default up until a few months ago.

There are always improvements being made that we won't know about until it is publicly rolled out e.g. watchlists on the EE apple TV app.

Re: EETV HD channels rip off

Chris_B — Wed, 02 Jul 2025 12:39:31 GMT

@Steveduggan1 That’s down to the provider of that service to offer it as standard. Netflix, Now, etc etc. they charge for this even if you go directly to them. EE are only offering the basic subscription for them services which don’t include HD as the provider of that services doesn’t offer it as standard.

Re: EETV HD channels rip off

Weerab2024 — Sat, 05 Jul 2025 12:32:56 GMT

@Chris_B EE obviously came to sort of agreement with Now to include the HD cost in the sports packages and the same with WB Discovery for the TNT Sports channels, so maybe at some point they will do the same for the entertainment packages.

Re: EETV HD channels rip off

Chris_B — Sat, 05 Jul 2025 13:45:34 GMT

@Weerab2024 Maybe but I wouldn’t hold my breath for it been soon or within the next year. Mainly because this could have been done by now or even on launch of EE tv. Ie make it a selling point.

Re: EETV HD channels rip off

zulu17 — Sun, 06 Jul 2025 14:33:15 GMT

@Weerab2024 @Chris_B

If I undertand correctly from NOW.

. source

https://www.nowtv.com/membership/experience

Now standard gives you upto HD 720p

Now Boost gives you upto 1080p full HD

Now Ultra Boost gives you up to UHD 4K HD

So that poses the question as to why the linear Now channel s on EETV is being broadcast at less than 720p in Standard definition resolution if that is the case. Would they EETV not be entitled to receive 720p stream as standard ?

Re: EETV HD channels rip off

PJY2010 — Tue, 02 Sep 2025 08:29:34 GMT

I’ve been trying for 4 months to get a straight answer from EE regarding the HD add on. Apparently it is available with BT on the Entertainment package, but not available through EE. I was originally with BT, but swapped to EE in May so I could get 2 extra room boxes (BT would only allow 1). It has been a nightmare as you get told different stories or fobbed off with long stories. I definitely won’t be renewing my broadband or TV with EE. Going back to Virgin !!!

Re: EETV HD channels rip off

DarrenDev — Tue, 02 Sep 2025 10:11:35 GMT

Unfortunately I've just confirmed with the propositions team that it's not possible to order the "HD/4K add-on" on EE ordering systems. Only Now Boost is available as an add-on, which doesn't help with getting HD for discovery+.

I was surprised by this too, but it was a lesser-used option.

The only recommendation is to use the discovery+ app instead, where the content will be displayed in HD even without the add-on. The only thing you lose is the ability to record in HD, but most programmes are available on catch up.

Re: EETV HD channels rip off

zulu17 — Tue, 02 Sep 2025 10:40:47 GMT

Hi @PJY2010

For the Entertainment package you get SD versions of the NOW channels viewed via the TV box EPG. With the optional HD addon you effectively get the HD versions of those NOW channels viewable via the TV box EPG .

With the Entertainment package you get access to the NOW app which you can use on a variety of of devices subject to the terms of your Now subscription. Now has the optional NOW Boost addon which gives you full HD quality when in the app.

So the EETV HD addon and the NOW boost add on are separate addons but typically are bundled together when you have EETV. Provided the correct order is made you normally get both together on EETV although if it is done differently you could end up with only one or two seperate orders and charges for both. BT & EE have different order systems so "names" used and exact process for ordering the addons may differ between the companies.ie with BT you typicall order HD addon and get Now Boost included. EE may do it differently (perhaps the otherway round)

It should be a straightforward (monthly) addon to your EETV package costing of the order of £6/monthly. EE documentation does seem confusing so I am not surpised that you have had differing responses. It is a very common addon - I'm sure EE people can point you in the correct direction.

(my post was a while in preparation so DarrenDev answer actually preceded it)

Re: EETV HD channels rip off

PJY2010 — Tue, 02 Sep 2025 11:04:11 GMT

i I understand your reply, but my frustration is that if I had stayed with BT I would still have now boost as well as HD 4K and be able to watch Discovery in HD.

Re: EETV HD channels rip off

Weerab2024 — Tue, 02 Sep 2025 18:58:53 GMT

You wonder what's the point in giving the option of Discovery HD as an option in the EPG then if full works customers are the only ones that can take advantage of it.

Bit of a sellout for everyone else not wanting the sports and cinema channels.

Re: EETV HD channels rip off

zulu17 — Tue, 02 Sep 2025 20:48:12 GMT

What is interesting is that EE appear to have discontinued allowing the EETV HD addon to be ordered in February this year.

The evidence for this is found in their historical price plans

https://ee.co.uk/help/terms-and-conditions/price-plans/home/ee-tv-broadband-and-home-phone-price-plans

where the plan of 6th Feb 2025 does not have it allowable whereas the previous plan of 19th Dec 2024 did.

Re: EETV HD channels rip off

Weerab2024 — Tue, 02 Sep 2025 21:47:34 GMT

Wonder if it ties in when the sports packages went HD only.

Re: EETV HD channels rip off

lufc87 — Wed, 10 Sep 2025 12:36:27 GMT

The EE ordering system excuse has been used for about 2 years with regards to the Now Ultra Boost. It's an absolute shambles. They could've re-platformed their entire tech stack multiple times in the time they have been "working on this".