topic Re: Apple TV and discovery premium activation help in TV

Apple TV and discovery premium activation help

Janie199548 — Fri, 31 Jan 2025 14:12:03 GMT

I’ve just signed up for full works with ee. I’ve been able to add my existing Netflix and now subscriptions without any problems. I received activation links which all,worked. However when I try to activate my 6 month free trial of Apple TV and discovery premium, nothing happens. It just says loading , then takes me back to same page saying activate? I spoke to ee customer service, who said I have to wait 14 days to get the code? I did receive a text for Apple TV activation, but as my phone is android, this didn’t seem to work. Anyone had experience of this and can help me activate these 2 subscriptions please?

Re: Apple TV and discovery premium activation help

Janie199548 — Fri, 31 Jan 2025 15:06:03 GMT

I’ve somehow managed to do it now! It seems I had to go on the app and it’s done.

Re: Apple TV and discovery premium activation help

Leanne_T — Fri, 31 Jan 2025 16:58:36 GMT

Hi there @Janie199548

Thanks for the update and letting us know you have got this sorted in the app 🙂

Have a great weekend.

Leanne.

Re: Apple TV and discovery premium activation help

edaeach — Mon, 03 Mar 2025 13:04:38 GMT

Same issue - Netflix & Now TV are fine, but when I click on my Full Works / manage TV extras / Start Activation for 6 months trial of Apple TV+ on EE app it doesn't connect to Apple.com. EE on phone say its Apples fault, Apple on phone say its EE fault. EE shop is useless when I call in. Last phone call to EE cost £21.42 and didn't fix things - not phoning them again! Thanks.

Re: Apple TV and discovery premium activation help

Christopher_G — Mon, 03 Mar 2025 15:54:23 GMT

Have you tried activating it on a different device, @edaeach?

Did you call one of the numbers on our contact us page? Calls to the numbers on there should be free from an EE phone.

Chris

Re: Apple TV and discovery premium activation help

edaeach — Mon, 03 Mar 2025 16:44:05 GMT

Apple TV activation link not even viewable via my laptop, only have tried link thru app on my phone.

Only my landline is via EE, mobile is with O2 as reception from EE in this are was so bad I ended EE mobile contract early.

Re: Apple TV and discovery premium activation help

Lesley_W — Mon, 03 Mar 2025 18:52:36 GMT

Thanks for the extra info @edaeach

Our contact number for non EE phone is 0330 123 1105 and would be included in any plan allowance that you get with O2. Is this the number you called?

Lesley

Re: Apple TV and discovery premium activation help

edaeach — Tue, 04 Mar 2025 17:17:53 GMT

Number I call started with 0753, which I was informed "should be" free. But it wasn't.

Can anyone assist with why Apple TV activation link doesn't work on EE App? Thanks.

Re: Apple TV and discovery premium activation help

Lesley_W — Wed, 05 Mar 2025 11:40:24 GMT

It would be included in any minutes allowance you have @Lesley_W

I'd recommend giving them a call when you can on that number I provided and see if they can get this sorted. If not, hopefully someone will comment if they can help.

Lesley