topic Pixelating on EE box mini. in TV

Pixelating on EE box mini.

johnbhoy1979 — Thu, 30 Jan 2025 10:05:32 GMT

I've just signed up to multiroom. Received my boxes yesterday. I've plugged both in upstairs and set up using WiFi.. All channels are unwatchable due to pixalation. Is this a common problem. What do I need to do to fix this?

Thanks I'm advance

Re: Pixelating on EE box mini.

Midnight_Voice — Thu, 30 Jan 2025 16:16:36 GMT

@johnbhoy1979

What is your internet speed, as supplied, and actually at the devices? (You can test this in Netflix, as long as your subscriptions include it.)

Do you still get the issue if you power down one of the two devices? (Remove the power connector, don’t just switch it off.)

How far is each device from the router? EETV recommend no more than 5 metres.

What’s the WiFi strength at each device? The link below describes how to do this, and lots of other tips on possibly improving it:-

https://community.bt.com/t5/EE-TV-YouView/BT-TV-Box-Pro-and-Mini-wi-fi-tips-for-improved-performance/td-p/2246287

Are you in a position to try one or both boxes over Ethernet?

If not, you may have to go back to EE for some broadband extenders.

Re: Pixelating on EE box mini.

johnbhoy1979 — Thu, 30 Jan 2025 16:28:40 GMT

Hi Midnight.

Thank you for the information. Both boxes are quite fair away from the router so I think I might try some smart plugs and see.

I will also try the others things you advised. Much appreciated.

Thanks

John