topic Re: EE Poor picture quality since change from BT in TV

EE Poor picture quality since change from BT

Jaythepara — Thu, 24 Oct 2024 22:00:24 GMT

Is there anybody that can help! I have recently changed from BT TV to EE TV and the picture quality has been poor since the switch.

I have change the lead, the aerial socket and the booster to no avail. I think there is a problem with the box as I a switched the antenna out on as well and that doesn't work.

I like to have the aerial and not the IP as that had its issues as well with poor picture that kept cutting out!!!

Any pointers would be greatly appreciated 👏

Jay

Re: EE Poor picture quality since change from BT

Leanne_T — Fri, 25 Oct 2024 10:33:13 GMT

Morning @Jaythepara

Thanks for coming to the community.

I am sorry you're experiencing poor picture quality.

Is this the same on all channels?

Did you receive a new EE TV box when you transferred from BT?

Speak soon 🙂

Leanne.

Re: EE Poor picture quality since change from BT

Jaythepara — Fri, 25 Oct 2024 10:37:25 GMT

Yes it's on all Channels that utilise the tv aerial.

The pass through for the antenna out isn't working either.

Jay

Re: EE Poor picture quality since change from BT

Leanne_T — Fri, 25 Oct 2024 12:45:04 GMT

Thanks for the quick reply @Jaythepara

In this case, please call us and the team will get the picture quality looked into and see what is needed to get this sorted 🙂

Leanne.

Re: EE Poor picture quality since change from BT

Profile closed — Fri, 25 Oct 2024 13:14:07 GMT

@Jaythepara wrote:
Is there anybody that can help! I have recently changed from BT TV to EE TV and the picture quality has been poor since the switch.
I have change the lead, the aerial socket and the booster to no avail. I think there is a problem with the box as I a switched the antenna out on as well and that doesn't work.
I like to have the aerial and not the IP as that had its issues as well with poor picture that kept cutting out!!!
Any pointers would be greatly appreciated 👏
Jay

Did they send you a new EE Pro Box or are you still using a BT branded box?

If they did send you a new one, do you still have the old one to hand? Does that work?

Are you able to plug the aerial cable directly into the TV? Do you get the same picture issues?

Re: EE Poor picture quality since change from BT

Bazman64 — Tue, 19 Nov 2024 19:18:07 GMT

I am having the same issue

can anyone help ?

Re: EE Poor picture quality since change from BT

Bazman64 — Tue, 19 Nov 2024 19:31:10 GMT

Since the change over from BT to EE I have noticed that the quality of my tv images is poor.

I am getting screen break up more often, tried re-setting as suggested, but still the issue persists

can anyone help

its even more frustrating that we are unable to email customer services and leave details

the chat line is no good either, the waiting times are excessive

Re: EE Poor picture quality since change from BT

Ali_A — Wed, 20 Nov 2024 14:00:58 GMT

Hi @Bazman64

Is this on all channels, or just specific ones?

Are you using aerial mode or IP mode for those channels?

Ali

Re: EE Poor picture quality since change from BT

Marydiggi — Wed, 29 Jan 2025 16:42:50 GMT

I resolved my issue by getting an aerial cable (M & F) + an extension adapter for it and connected the house aerial to the TV box using the cable adapter, then connected the new cable between the TV box and the TV.

Hope this helps. I previously could not get any picture at all. Now it is fine.

Re: EE Poor picture quality since change from BT

Alexvvvv — Sat, 22 Mar 2025 18:11:19 GMT

I have the same issue

Re: EE Poor picture quality since change from BT

Jaythepara — Sat, 22 Mar 2025 18:14:37 GMT

It's the box, there are issues with them.