Lack of channels

Mary140 — Mon, 27 Jan 2025 15:49:06 GMT

Hi I'm new to the chat forum, I dont seem to have tv channels through my EE tv box I have returned and have also reset it and still nothing,

Please can someone please help me

Re: Lack of channels

Profile closed — Mon, 27 Jan 2025 16:04:44 GMT

Are you using an aerial plugged into the back of the box or are you using the mode where all of your channels are delivered over the internet?

You can find out a bit more about the differences here: https://ee.co.uk/help/tv-sport/manage-use/modes

If you are using an aerial, what happens when you plug it directly into your TV? Does it work OK?

If you are using the internet mode, is your EE broadband live and active?