topic Re: Creating a new order in TV

Creating a new order

Rivmeister147 — Fri, 24 Jan 2025 09:15:23 GMT

Having been with EE a long time, I must say I’m disappointed this. We spoke to an advisor yesterday who was supposed to call back to complete an order which we never received.
it was £60pm yesterday and has gone up to £78pm which can’t be changed. We have been offered credit for 3 months, which is nice. But that still makes a £378 difference over the 2 years which is quite a lot when it isn’t our fault.

Pete

Re: Creating a new order

Profile closed — Fri, 24 Jan 2025 11:16:44 GMT

@Rivmeister147

Sounds frustrating, but surely you don’t have to accept the revised pricing?

Re: Creating a new order

Peter_W — Fri, 24 Jan 2025 13:03:52 GMT

Hi @Rivmeister147. welcome to the EE Community.

I can completely understand why you'll feel let down if your call back wasn't received as expected here.

What was it you were looking to purchase, and was this a brand new contract or a renewal on an existing one?

Peter