topic Re: Managing EE TV subscription in TV

Managing EE TV subscription

DarrenG2 — Fri, 17 Jan 2025 08:58:18 GMT

I have seen the other community post but as having the same issue, and no timescales given I'm raising again.

When will we have the ability, like we had on BT, to manage our TV online?

This is all rather disappointing considering the "big sell" to move over from BT to EE, I wonder is there an update / plan to fix this?

Having to phone is really not convenient and a considerable backward step - can we at least get this on Chat?

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Re: Managing EE TV subscription

Profile closed — Fri, 17 Jan 2025 09:35:32 GMT

@DarrenG2

As a result of the various issues I had w the BT>EE transfer, I’m reluctant to mess with anything for now. But I’d definitely prefer to avoid descending into the 7th Circle of Hell that is otherwise known as ringing 150.

But I’m confused. If I look at the app, Manage/TV & Sport, I’m seeing options to change NF and Now, add new etc.

Don’t these features work?

Re: Managing EE TV subscription

DarrenG2 — Fri, 17 Jan 2025 09:47:37 GMT

Thats interesting that you can manage online - I continue to receive the following on selecting Manage TV&Sport ...manage broadband works

Re: Managing EE TV subscription

Profile closed — Fri, 17 Jan 2025 10:43:05 GMT

@DarrenG2

Can’t see the pic till a mod OKs it. But the options do appear- I just won’t touch anything till I have more confidence in EE ability not to b*lls it up.

I do remember ordering BTTV, and upgrading NF then SD to HD, all online in the BT app.

Re: Managing EE TV subscription

DarrenG2 — Mon, 20 Jan 2025 16:52:57 GMT

Thought I would check again but sadly same issue / error

Same unhelpful message to try the EE website, which of course where the error is coming from

Re: Managing EE TV subscription

Midnight_Voice — Mon, 20 Jan 2025 23:07:30 GMT

@DarrenG2

Are you on ‘new EE’ or ‘legacy EE’?

If the latter, ask EETV to put you on new EE.

That would have to be a phone call, sorry.

Re: Managing EE TV subscription

DarrenG2 — Wed, 22 Jan 2025 12:27:11 GMT

Somewhat annoyingly this issue has occured as a result of the move from BT TV to EE TV

Re: Managing EE TV subscription

Midnight_Voice — Wed, 22 Jan 2025 14:04:12 GMT

@DarrenG2

Are you fully across? I had that message for ages, while my order was stuck incomplete, though most things seemed to be working, I can get past the point where that happens now, but I still can’t activate Discovery+

I should investigate that, I suppose….