topic Re: Netflix no Dolby Atmos Vision Rip off in TV

Netflix no Dolby Atmos Vision Rip off

Mitoman — Tue, 21 Jan 2025 15:48:55 GMT

I have posted on here about this issue and looking at other posts others have same problem. I don't know how EE can push a subscription saying you will get an enhanced experience by PAYING EXTRA when it DOES NOT WORK.

I complained to ee and they said I cannot leave my present package [BB/TV]. It is a complete con. Thankfully I was due to change my mobile to ee next month but won't be bothering now. I am going to make a formal complaint and take this matter further. As other have said, NO ATMOS only 5.1dd NO ATMOS PICTURE only 4k. My tv/Denon amp/and Philips tv/ Panasonic Blu Ray all work with Netflix as it should do. It does do Netflix HDR and that is it, no ATMOS/VISION via ee pro box.

I have cancelled my subscription as it is a pain to have to come out of ee pro box turn off, switch to either tv or blu ray player switch amp over. My Wife can't do all this and why should she. I find it stressful myself. I would rather go without it hence my cancellation. I have kindly been informed I can do nothing until my contract is up in 2026 Happy new year thank you.

And don't get me started on the aerial connection. I have had to stick the cable to the box with Gorilla tape. The fitting is very poor and was constantly losing connection. [new Aeriel / cable]. 18/1/25 11.45pm Blank screen nothing not even any apps. Had to turn off leave power off for several minutes turn back on, all ok. What a performance. And this is now our 3rd box over the past 3 years. 2 x bt pro 1 x ee pro. I can't use the other method of having it all online as pathetically you can only watch one record one. Of no use to me at all. The system is not fit for purpose.

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 15:59:56 GMT

@Mitoman

I feel your pain, but this stuff is all well documented, a Google search pulls up threads on here and the BT community talking through these things in detail over many years.

Personally, I just use the box to record and for some live TV and our daily driver is an Apple TV 4K, even the most complete TV solution (Sky) are slowly moving away from satellite delivery and recording. The Q box doesn't support Dolby Vision either.

I think the system is fit for purpose, just not yours. I hope you find a workable and less stressful solution 👍

Re: Netflix no Dolby Atmos Vision Rip off

Mitoman — Tue, 21 Jan 2025 16:42:42 GMT

Hi many thanks. It looks like taking out a subscription for tv package is a waste of money. Next time round I will buy my own box and take out a subscription via Netflix directly along with Amazon prime. Money saved could go towards Apple tv sub'.

I have never had so many issues with a box. I do prefer BT/EE over Sky and yes, I do rate the system somewhat. I think we have had this box a couple of months. Apart from the Aeriel issues there is the constant sound dropouts and blank screen which require a reboot of the system. I think we have had the blank screen about 4 times already. Remote does nothing except turn box off/on. I am going to report to trading standards as ee are asking for money for something they do not provide.

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 17:54:55 GMT

@Profile closed

“….our daily driver is an Apple TV 4K…”

Same. Supports up to Dolby Vision and Dolby Atmos, and means full fat is passed to the AVR and TV.

Audio back down from the TV via eARC is Dolby Digital max so we rarely use the TV as a source for serious viewing/listening.

The Pro box hardly gets used these days.

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 18:04:06 GMT

@Mitoman

If the kit isn’t working right then that’s a valid complaint. I’m no EE fanboy, but I don’t think they can be accused of misrepresentation bcs they don’t support all HDR flavours.

Our Pro box was one of the original BT 4ks. The basic deal then was a large capacity recorder box with NF SD and Now Entertainment 720p thrown for £6pm. At the time, a no-brainer.

But habits change, and other stuff comes along 🤷🏼

Funnily enough, what we do now value with our TV sub is the little Mini box we have in the kitchen.

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 18:09:39 GMT

@Mitoman

PS the Pro box does support Dolby Atmos.

Have you allowed surround sound in the settings?

Re: Netflix no Dolby Atmos Vision Rip off

Mitoman — Tue, 21 Jan 2025 19:12:04 GMT

Yes, surround settings in surround. OK I've calmed down now! Still not happy though. I have just purchased a Manhattan Freesat box as a backup. If I am not here, then my Wife can just press a button and not have to stare at a blank screen next time the ee pro box goes down. Can't record or pause but it will have to do. Not good is it really and ee don't seem to offer an answer to the issues we are having.VIA Blu ray player app

VIA ee pro box

Re: Netflix no Dolby Atmos Vision Rip off

Midnight_Voice — Tue, 21 Jan 2025 19:56:36 GMT

@Mitoman @Profile closed @Profile closed

I have Netflix Premium through EETV, and it’s a bit odd. The plan offers Spatial Audio, but has no mention of Atmos.

When I watch The Adam Project on Netflix (same account) on my LG 48C2 TV, it provides me with Atmos audio.

When I watch it on the Box Pro it provides me with Spatial Audio Instead.

What’s happening here? I think we should be told.

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 20:07:05 GMT

@Mitoman

Understood. Yes, for the highest PQ/SQ I use my 4k disc player, and Apple TV with my ATV+ subscription independently of EE.

To be fair, I should have qualified my early statements. NF Premium and Now Ultra aren’t available on the EE TV platform, but then, EE doesn’t say they are. IMO, “enhanced” in a marketing context is meaningless.

But if your kit is defective, complain.

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 20:07:17 GMT

@Midnight_Voice wrote:
What’s happening here? I think we should be told.

Then ask Netflix.

Netflix spatial audio is available on the Premium plan and enhances sound without the need for surround sound speakers or home theater equipment. It works on all Netflix supported devices.

Spatial Audio on Netflix

https://about.netflix.com/en/news/bringing-new-features-to-netflixs-premium-plan

https://youtu.be/0RMh2LnJeGY

Re: Netflix no Dolby Atmos Vision Rip off

Weerab2024 — Tue, 21 Jan 2025 20:23:04 GMT

I think most people will review their situation at the end of their TV contract.

I really like the apple TV device but as I'm an android user predominantly I might check out the Google streamer next February or see if anything else comes out before then...

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 20:52:14 GMT

@Weerab2024

At the start of this yr we made a huge (for us) jump from android (Pixels) and Google Home to Apple - phones, TV, music, cloud - and Alexa - speakers, plugs, display. The phones haven’t been a total success but otherwise we’ve never regretted the jump. Google just began to irritate the hell out of me with the constant changes. But I’ll keep an eye on what they’re going.

Re: Netflix no Dolby Atmos Vision Rip off

Weerab2024 — Tue, 21 Jan 2025 21:04:32 GMT

@Profile closed tivo are also making in roads with TVs as well so who knows if they start selling their streaming devices like Roku did but the other way about

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 21:29:58 GMT

@Midnight_Voice

I’m getting mixed up with my price plans and support for them in EETV.

Apologies.

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 21:42:41 GMT

@Weerab2024

The older I get the more I lean to commonality and “just works “ - and I do like the latter with Apple.

But I’ll always be interested in what’s happening 👍

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Tue, 21 Jan 2025 21:53:36 GMT

Side note on Netflix, they said today on an investors call that they are raising prices again this year with Premium going up by $2 to $24.99 in the US.

Wont be long until it hits £19.99 here then I suspect.

Re: Netflix no Dolby Atmos Vision Rip off

Midnight_Voice — Wed, 22 Jan 2025 08:28:05 GMT

@Profile closed

You said;

NF Premium and Now Ultra aren’t available on the EE TV platform, but then, EE doesn’t say they are. IMO, “enhanced” in a marketing context is meaningless.

But I have Netflix Premium on EETV :-

Agreed about Now Ultra, though.

Re: Netflix no Dolby Atmos Vision Rip off

Midnight_Voice — Wed, 22 Jan 2025 08:48:00 GMT

@Profile closed

Thanks for that - now I know what Spatial Audio is.

But it doesn’t explain why the same Netflix account, used on the same TV, provides Dolby Atmos from the Netflix app on the TV, but only(?) Spatial Audio from the Netflix app on the Box Pro.

Perhaps it’s something to do with the TV not being attached to anything that can play 5.1? I will have an investigate on the one TV that does, later today.

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Wed, 22 Jan 2025 09:13:27 GMT

@Midnight_Voice

You have been around YouView long enough to know that no apps ever work quite the same on their platform as they do anywhere else! 😉

Re: Netflix no Dolby Atmos Vision Rip off

Profile closed — Wed, 22 Jan 2025 09:40:50 GMT

@Profile closed

Yes. Just been reading same. No UK increase last yr, so something will come.

Not finding the ads *too* intrusive so far, but weirdly, NF volume seems lower. Doesn’t affect TV/apps or any other source.