topic Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc in TV

ee tv wont play on laptop when i click play for tv channels just get a blank sc

woody66 — Fri, 17 Jan 2025 10:28:51 GMT

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

Peter_W — Fri, 17 Jan 2025 12:23:21 GMT

Hey @woody66!
Welcome to the EE Community!

Is it player.ee.co.uk that you're logging into when trying to watch this?

Also what channel is it you're having this issue with, and have you given this a go through a different browser?
Peter

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

woody66 — Fri, 17 Jan 2025 12:28:08 GMT

It's app & the player EE website all channels get a blank screen

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

woody66 — Fri, 17 Jan 2025 12:33:02 GMT

have used chrome & edge no difference

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

Peter_W — Fri, 17 Jan 2025 13:09:55 GMT

Thanks @woody66, when you're using the app is this on a different device, or the laptop too?

If you go into the settings for your account too, how many devices show as registered, and is your laptop one of them?
Peter

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

woody66 — Fri, 17 Jan 2025 13:13:34 GMT

app on phone works no problem. app on laptop is the issue. device is registerd..was bt tv when registered & says last used june 24 only been with ee since november

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

Peter_W — Fri, 17 Jan 2025 13:28:03 GMT

Ahh okay @woody66 , it's possible that the version of your laptop it's registered to is still from when your account was with BT.

Can you please delete this, log out of the app on your laptop, then log back in and give watching content another try?

Peter

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

woody66 — Fri, 17 Jan 2025 13:30:42 GMT

i have already uninstalled app & reinstalled app. if i delete the device i cant register it for another 30 days so i wont know if this is the problem for 30 days & it might still not be?

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

Peter_W — Fri, 17 Jan 2025 13:52:06 GMT

@woody66 My understanding was it was 30 days from when the last device was registered, so if you were to delete this and then re-add the device it should allow you to do this now.

I'll double check this with our EE TV experts though and get back to you, as I can totally understand your fears around losing access for 30 days.

Peter

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

woody66 — Fri, 17 Jan 2025 13:54:13 GMT

losing access is irrelevent as i cant watch anything anyway at the moment the issue is not knowing if this is the problem & having to wait 30 days to find out lols

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

woody66 — Sun, 19 Jan 2025 14:01:34 GMT

been asked by e mail for feedback. undeliverable so will post response here

Its a disaster tbh. I can't log in to my ee account keep getting word BLOCKED on top left corner when click to go onto any link to website. i logged in successfully before tried to go to bills /payments not available & since then i cant even log in to account. this is on website laptop as app cant be installed on my phone. so no not helpful at all

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

Peter_W — Mon, 20 Jan 2025 08:13:05 GMT

Hi again @woody66.

If you're struggling to log in to see your bill details at the moment too, then it definitely sounds like something isn't quite right with how your account is set up at our end.

This could very well be contributing to the issues you're having viewing content via the EE TV player too.

I'll still come back and let you know if I get any details back from the TV team, but our customer care team will be best equipped to take a look at your account as a whole, and investigate what could be causing these wider issues.

Peter

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

Forestpct — Tue, 28 Jan 2025 20:38:52 GMT

Having similar issues with the EE Desktop TV player on Windows 11 PC.

I was a BT Broadband customer with a BT Sports subscription (but not BT TV) until beginning of the month. BT contract was ending so switched to EE Broadband with TV and Entertainment included. Installed EE TV app on my Samsung phone and it works fine. On my PC I can watch Discovery+ content via a web browser (Edge or Chrome) by browsing to discovery+ (https://www.discoveryplus.com/gb) and signing in with my EE account. I can also browse to bt.com and select Sport/Watch which then takes me to the same Discovery+ site.

However, I've been trying to get the EE TV Windows Desktop Player app to work and have had no success despite 1 hr phone calls to the EE TV helpline. Here's what happens:

I browse with Edge or Chrome to https://player.ee.co.uk/#/home and login with my EE ID.
I select something to watch which I know plays on the EE TV app on my phone (e.g. "Lomu - The Lost Tapes")
This takes the browser to a new page which contains a "play" panel with a Start Watching arrow
Clicking on the arrow in the browser starts an instance of BT TV Player (which I was prompted to install when I tried to play my first content). The player shows the title of what it's trying to play with the control buttons (Pause, Mute, Sub Titles etc) but the content doesn't play. I just get 3 bouncing dots and nothing streams.
I've re-installed the app but no change
Additionally, when I go to My TV, Settings, Device Management it shows me that I have reached my device limit (4) and cannot change anything for 30 days. 1 of the devices is my Smart phone but the other 3 are all for the same Desktop PC I'm trying to get working! I therefore cannot try the player on another PC because, when I do, I'm told I've reached my device limit. I asked the helpline if this could be reset (as I'm able to with Sky) but they where unable to find a way of doing it.

I get the distinct impression that the PC Desktop app isn't really ready for prime time or there's some problems with it transferring from BT to EE. Pointers to how to get it to work would be welcome.

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

ALT2 — Tue, 28 Jan 2025 20:57:43 GMT

I’m having issues with the EE app/TV. I can only watch on my EE Pro box. I have Apple TV’s on two other TVs and was told I could download the app and use it on laptops as well, but when logged in, I can only see Discovery Channel. No others. I turned down the free TV boxes as I wanted to use my existing Apple TV’s. The app is the same on phone and iPad only discovery. The Pro box then says I’ve changed my main box? It’s just a bit of a mess. I was kind of sold on a TV system I could use one of the things I already had. It’s a great service for the most part, but this is not on the same level as Sky or even virgin.

Any help is appreciated.

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

Midnight_Voice — Tue, 28 Jan 2025 21:52:45 GMT

@ALT2

Besides Discovery, I can see TNT, Eurosport, the Asian Channels, and Sony, I’m not subscribed to any of them, but I wonder why you don’t see them? Everything I’m subscribed to, though, I don’t see there.

So the EETV app, on this iPad and presumably on Windows too, isn’t a portable equivalent to an EETV device, if you want to rove beyond the channel providers listed above.

You probably shouldn’t have turned down those free boxes when you had the chance, as only one is free now, but you could ask for that. It will make another TV EETV-capable, but wouldn’t help with an iPad or laptop. Except that you would get Multiroom with the free box, which should mean that you avoid the ‘main box’ issue you describe.

It’s just the live channels in the EPG, and their convenience, you don’t get with iPad or laptop though; you can log on to any of the apps, e.g. Now, on these devices, and watch with your EETV subscription, if you have one.

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

Forestpct — Tue, 11 Feb 2025 18:35:07 GMT

All gone a bit quiet here! I've been talking to EE Help line again and they've asked me to send screen shots of what happens when I try to play content using the Windows Desktop EE TV Player app as described in my earlier post. Hope that gets some response from the EE team. Will post here if I get anywhere.

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

steveh69 — Mon, 18 May 2026 14:35:55 GMT

I’m seeing almost exactly the same issue here.

I’ve recently moved onto EE TV with the Entertainment package and added:

NOW Boost
Multiroom Single Pack

EE supplied me with a new EE TV box / Apple TV for multiroom, which arrived today and has been fully activated. Live TV works correctly on the EE box itself.

However, the web player and additional devices still don’t work properly.

When I log into player.ee.co.uk and select any live channel (BBC One, ITV etc.) I just get the message:

“To watch this programme please switch on your EE TV box and tune to channel…”

So the web player appears to be acting only as a remote control for the box rather than actually streaming channels.

I’m also seeing similar behaviour on my existing Apple TV devices:

no proper TV Guide
limited channels/content
not behaving like the EE-supplied Apple TV box

EE support have told me there is currently an issue affecting multiple users, so I’m posting here in case others are seeing the same thing or if EE staff can confirm whether there’s an ongoing provisioning/platform problem with EE TV streaming entitlements and Multiroom accounts.

Would be useful to know if anyone has had this fixed and what EE had to do on the backend.

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

zulu17 — Tue, 19 May 2026 09:28:08 GMT

Hi @steveh69

The full EETV service included in your subcription and the freetoair channels that EE are licensed to carry should be available on both your loaned EETV APPLE TV box and your EETV Edge ( minibox) when connected to your EE Broadband at your home.

The EETV app exists on a a wide range of devices (including other Apple devices you may have purchased seperately) and as a webplayer.. There is a limited range of live channel content - as others (eg MidnightVoice) have mentioned earlier in this old thread). . With your subscription choices (Entertainment ?) those avaible channels (TNT Sports / World Pack/legacy Discovery) are not in your subscription.. The freetoair channels are not there as the broadcasters prefer you to use their own apps( iPlayer/ITV X /4/5/Stv Player) directly , Your EETV Entertainment subscription includes a "NOW Entertainment with HBO Max membership " so you would be able to stream that content (including live channels) on the Now app on your seperately acquired devices. (The HBO Max app could also be used once you request NOW to providea link)

There is a EE help page

https://ee.co.uk/help/tv-sport/EETV-App-and-Web-player

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

DarrenDev — Tue, 19 May 2026 11:57:42 GMT

No known issues @steveh69 - everything you've described is as intended, as @zulu17 has explained.

Re: ee tv wont play on laptop when i click play for tv channels just get a blank sc

steveh69 — Tue, 19 May 2026 12:22:21 GMT

I was told I could use the web player, my other devices, and my original Apple TV as a multi-room, and what’s the point of a web player that cannot be used? I believe this has been mis-sold just to get a new 24-month contract. I called technical support and they said the original Apple TV EE TV app should work like the one supplied on the activation date. I called again and they said this is a known issue and is affecting many users and gave me a direct number to the relevant department where I can get a progress update for the fix. They also sent me a RescueLive link where I showed them the app not working on my iPad using my iPhone camera and confirmed that the web player is not working. They then did a lookup and confirmed that it is a known issue that is being fixed. So what is going on, can the web player actually play anything?