topic Re: EE TV App error GM001 and GW908 in TV

EE TV App error GM001 and GW908

JackandFraz — Sun, 12 Jan 2025 01:37:13 GMT

I used to be able to download a film from my purchases onto my tablet so that I could watch it when I have no access to the internet.

I tried this before going abroad and it downloaded the film, but when I went to watch it got error and decided it was because I was abroad

My husband is currently in hospital without internet. I decided to try again, I downloaded 2 films onto the samsung tablet but when I go to see if they will play get error message GM001

They can be played from the same tablet, if I am home with access to my internet, by just choosing from my purchases.

Can you no longer play from a download?

Re: EE TV App error GM001 and GW908

Christopher_G — Mon, 13 Jan 2025 08:17:59 GMT

Hi @JackandFraz

Welcome to the community.

You should be able to watch downloads when you're offline. Could you try closing and re-loading the EE TV App?

Chris

Re: EE TV App error GM001 and GW908

JackandFraz — Mon, 13 Jan 2025 22:29:50 GMT

Thankyou, I have uninstalled , restarted the samsung tablet and downloaded the app again.

The first film downloaded, but I got a new error message when trying to play it, stating my device couldnt play in HD form.

I deleted and tried another purchased film, this time it did play from the download

I cannot tell if I bought films in HD or SD and it doesnt show this on the purchase details

The storage on my tablet only lets me download a couple of films at any time.

I have found that I cannot download others as it states there is a restriction on times downloaded, I have downloaded and deleted films without viewing due to errors received. Is there any way to reset the films so that I can try to download again?

Re: EE TV App error GM001 and GW908

Christopher_G — Wed, 15 Jan 2025 10:11:11 GMT

Hi @JackandFraz

Have you had a chance to try downloading again? Is it working any better now?

Chris

Re: EE TV App error GM001 and GW908

zulu17 — Wed, 15 Jan 2025 15:04:10 GMT

The normal restrictions on downloads for purchases is on one device at a time for the item. The error you got about HD is curious , would recommend that you take a screenshot if it occurs again, you should be able to download and playback regardless as to whether your original purchase was an SD or HD version.

Re: EE TV App error GM001 and GW908

JackandFraz — Fri, 17 Jan 2025 15:51:55 GMT

All sorted for now

Removing and reinstalled app did work

Also realised when error showed that device couldn't play in HD it offered chance to retry in SD. Initially when I clicked this option the film disappeared from downloads do I thought nothing was achieved. However, a few minutes later thd film reappeared in the downloads section as downloading again. After it downloaded it did play. So at the moment everything is resolved. Thankyou

Re: EE TV App error GM001 and GW908

Leanne_T — Fri, 17 Jan 2025 16:03:56 GMT

Thank you for coming back and letting us know @JackandFraz

Glad this is now sorted for you.

Leanne.