topic Re: Activating Netflix in TV

Activating Netflix

Big_DC — Wed, 27 Mar 2024 20:32:20 GMT

Trying to activate Netflix which should be included in my TV package, I didn’t receive any activation email when I took the contract and I’m going around in circles, can someone help?

had to pay to keep Netflix active which I shouldn’t of had to do!

Re: Activating Netflix

Robbie-Mac — Thu, 28 Mar 2024 08:56:48 GMT

Hi @Big_DC

Welcome to the EE Community and thank you for your post!

I am sorry for the problems you're having activating Netflix that's included in your package. Can you double check all your email folders for the activation email please? If you're still unable to find it you can get in touch with us and we will check this out for you.

I'll send you a message now in a moment so that you can get in touch.

Thanks,

Robbie

Re: Activating Netflix

bagley83 — Fri, 05 Apr 2024 16:23:44 GMT

Hi Robbie

I am having the same issue, have received details of link only in letter form, when I type the url it does not work

Would be grateful for email with link for this and for NOW TV please

Re: Activating Netflix

Daniel-S — Fri, 05 Apr 2024 19:55:43 GMT

Hi @bagley83,

I'll send you a private message with some details that my team will need before we can help you.

We will do our best to help.

Thank you

Daniel-S

Re: Activating Netflix

bagley83 — Sat, 06 Apr 2024 08:52:02 GMT

I am not sure if this reply is private or public, please confirm

Re: Activating Netflix

Colin131 — Thu, 18 Apr 2024 06:16:08 GMT

Hi Daniel.

Also having the same issue, have received details of link only in letter form, when I type the url it does not work. Nowtv and broadband working fine, just problem activating Netflix.

Would appreciate a message with what details you require for me to activate Netflix also.

Regards

Colin

Re: Activating Netflix

Nickbash — Wed, 01 May 2024 08:21:49 GMT

I have an email to say I've activated netflix but never had one asking me to do so.

Netflix account still looks like I will pay for it?

Re: Activating Netflix

GBram1950 — Mon, 06 May 2024 13:00:06 GMT

I have received an activation link but it won't work. Keep getting error messages. Netflix day call EE.EE say call netflix. Round in circles here too.

Re: Activating Netflix

James_B — Tue, 07 May 2024 07:13:59 GMT

Are you still seeing the same error message this morning, @GBram1950?

James

Re: Activating Netflix

GBram1950 — Tue, 07 May 2024 09:28:51 GMT

Yes. Same message. Don't have any email from netflix to sign in. Only have a link via EE where the above error displays constantly. Called EE and raised complaint, they then closed the issue/complaint via email without resolving anything. Complaint number VOL013-854797853794

Re: Activating Netflix

James_B — Tue, 07 May 2024 10:50:46 GMT

Did you speak to technical support, @GBram1950?

They should be able to help you get your subscription activated.

James

Re: Activating Netflix

huskybabe72 — Thu, 16 May 2024 13:24:37 GMT

Hi there I am also trying to activate Netflix, and getting the same message up when clicking on to the Activate Now. As you can see this is now the 16 May and been waiting since the 1 May, and still no joy in watching programs.

Re: Activating Netflix

gezzable — Sat, 25 May 2024 16:36:12 GMT

Hi Robbie we are having the same problem with Netflix. We have been sent a second pro box and it’s still not working.

Re: Activating Netflix

Neil-O — Sun, 26 May 2024 09:42:02 GMT

@gezzable I'm sorry about that, have you tried activating it via your EE TV box? Open the Netflix on your TV box , click Join Now, enter your email address then chose the plan that is included as part of your package.

Thanks

Neil

Re: Activating Netflix

SN04FEE — Mon, 17 Jun 2024 18:38:13 GMT

It’s having the same problem. Help please

Re: Activating Netflix

e_23 — Mon, 09 Sep 2024 19:46:59 GMT

Same here. My Netflix should be included in my mobile package but i did not receive an activation email so have not been able to set this up.

EE, please can you email me?

Re: Activating Netflix

Katie_B — Tue, 10 Sep 2024 07:14:51 GMT

Hi @e_23.

Do you have Netflix as part of your Mobile package or Home Broadband package?

Katie

Re: Activating Netflix

DarrenParker — Tue, 10 Sep 2024 10:39:58 GMT

Same issue here - no idea how to sign up to netflix which is supposed to be part of my ee mobile contract. Can anyone provide a solution?

Re: Activating Netflix

Katie_B — Tue, 10 Sep 2024 10:49:50 GMT

Hi @DarrenParker.

Have you selected Netflix as one of your Inclusive Extras?

Does this show active in your EE account?

Katie

Re: Activating Netflix

DarrenParker — Tue, 10 Sep 2024 16:32:26 GMT

I've tried, all I get is a message saying "we are experiencing technical problems right now, please try again later". I've tried on and off for days and that's all I ever get.