topic Re: False advertising tv offer in TV

False advertising tv offer

Generick72 — Wed, 08 Jan 2025 22:37:35 GMT

So this is how EE treats loyal customers of 6+ years.

I have ordered a tv on an offer for 1 quid initial payment and 18 pounds a month after that. Got confirmation email saying its on its way and then got a message to contact the support only to learn that its really 200 pounds initial payment and 20 after that. Thank you EE, can't wait to end my contract with you.

You can as well advertise flight tickets to vegas for a fiver this way!

[Mod edit: Image rejected as it contained personal information]

Re: False advertising tv offer

Profile closed — Wed, 08 Jan 2025 20:20:24 GMT

@Generick72

Surely, they’ve made an offer, you’ve accepted that offer, and so the bargain has been struck?

It’s not like they made an offer ( = “invitation to treat”) by mistake, and when you attempted to take it up, they knocked it straight back, no deal struck.

I’d complain.

Re: False advertising tv offer

Chris_B — Wed, 08 Jan 2025 21:09:28 GMT

@Generick72 Not sure why you got told it’s £200 upfront as it’s only £50

Re: False advertising tv offer

Matt_124 — Wed, 08 Jan 2025 21:15:11 GMT

Hi @Chris_B,

The OP ordered the 55inch model, which is £200 upfront. I've attached a screenshot below:

Re: False advertising tv offer

Chris_B — Wed, 08 Jan 2025 21:16:13 GMT

@Matt_124 lol. Looked at the wrong one.

Re: False advertising tv offer

Chris_B — Wed, 08 Jan 2025 21:33:42 GMT

@Generick72 Just to point out no seller has to agree to a price if it’s wrongly marked up. if it’s priced higher and it’s wrong then yes they owe you but if it’s marked up lower then the seller doesn’t have to honour that price.

You got an automatic response to your order it doesn’t mean it was actually accepted.

You might want to read THIS

and this

Price Mistakes with Online Shopping

The legal rights afforded to a customer when online shopping will depend on whether or not they have a ‘contract'. The contract between a company and consumer will depend on the company's terms and conditions. A contract will usually exist once the customer has either paid for the item or the item has been sent to the customer.

Re: False advertising tv offer

Profile closed — Wed, 08 Jan 2025 22:31:05 GMT

Indeed. The item/price in the “shop window” (whether High St or online) is simply an invitation to treat. If the seller has made a mistake, they can’t get forced to honour it. But according to the OP he accepted the offer and they confirmed it. A contract then existed. I’ve no idea whether he bought the wrong TV. I’m simply saying they accepted it then tried to change it after.

My advice to the OP stands. Complain, with screenshots.

Re: False advertising tv offer

Generick72 — Thu, 09 Jan 2025 12:33:08 GMT

This is the screenshot i tried to attach, with my order confirmation. I'm just dissapointed. Should it say it's 200 quid upfront i would probably still go for it, maybe not in january, but this kind of practice put me off completely.

I appreciate your input though.

Re: False advertising tv offer

Generick72 — Thu, 09 Jan 2025 12:33:40 GMT

Re: False advertising tv offer

Generick72 — Thu, 09 Jan 2025 12:34:58 GMT

I appreciate your input. By this time I'm kind of upset with the whole situation as i've always been happy with EE customer service.

Re: False advertising tv offer

Generick72 — Thu, 09 Jan 2025 12:36:32 GMT

Thank you for this.

Re: False advertising tv offer

zulu17 — Thu, 09 Jan 2025 23:45:32 GMT

Just an observation I don't see in that order extract any mention of TNT sports. Was it clearly a bundle of TV plus TNT sports that you were offered at those prices or TV alone ?

Re: False advertising tv offer

Profile closed — Fri, 10 Jan 2025 09:36:05 GMT

@Generick72

Understood. I’ve never been happy with EE service, so look upon this sort of sharp practice with a jaundiced eye. They can’t be forced to sell on a mistake, but here they made you an offer, you agreed the offer, they accepted your agreement, took your money, and confirmed the deal. The contract came into being. Then after, tried to amend it. It’s disgraceful.

I haven’t been on here long and realise user forums can give a skewed impression. But based on what I see here I’d never buy a physical product from EE online. There’s too many instances of orders placed, money taken, the deal struck - then folks are getting a text - a text! - saying the order’s cancelled, with no explanation as to why, and no reference to refunding payments. And apparently, if the refund is actioned timeously, it can take 7/10 days! It’s a disgrace. I’m not even sure I’d risk changing my services. I’ve no confidence in their administration at all. No wonder they rate badly on Trustpilot.

Me, I’d complain. I’ve got a global current Exec Complaint on the go, and have received cash compo. But I’d understand if you’re so disillusioned you’d prefer to abandon it. I don’t know where the notion of buying the wrong TV came from. I know your original screenshot was deleted, but presumably the TV it listed on the terms you agreed was the TV you wanted and ordered 🤷🏼

Hope you get sorted out quickly, one way or the other.

Re: False advertising tv offer

Generick72 — Fri, 10 Jan 2025 15:53:42 GMT

Yeah there was a tnt bundle coming with it and that was the main reason I tried to buy a TV from EE. Otherwise I could buy it on finance from Argos or anywhere else.