topic Re: Apple TV remote Guide Button issue in TV

Apple TV remote Guide Button issue

rkr86 — Sat, 04 Jan 2025 09:00:44 GMT

I have the Apple TV box with EE TV. For the past couple of days, the Guide button on the Apple TV/EE remote has stopped functioning outside the EE TV app. Previously it would open the TV guide from whatever app/service I was watching. Without it working it makes things quite awkward to switch between Netflix/Prime etc and TV channels. Any ideas on how to fix?

Re: Apple TV remote Guide Button issue

Peter_W — Sat, 04 Jan 2025 15:20:01 GMT

Hey there @rkr86 😊

Welcome to the EE Community!

Have you had a chance to check to see if your box is fully up to date at the moment?

You can find all the details you need on how to do this here:

Updating the software on your Apple TV 4K Proprietary OS | EE

Peter

Re: Apple TV remote Guide Button issue

rkr86 — Tue, 07 Jan 2025 18:15:39 GMT

Yes the box and apps are fully up to date.

Re: Apple TV remote Guide Button issue

Midnight_Voice — Tue, 07 Jan 2025 23:14:34 GMT

@rkr86

Power off the AppleTV, remove the mains plug, wait two minutes, power it up again.

If this doesn’t fix it, you may need to Factory Reset it.