topic Re: I would like help on claiming the Apple TV 6 months offer.I have found your serv in TV

I would like help on claiming the Apple TV 6 months offer.I have found your serv

Yardman — Fri, 29 Nov 2024 07:33:54 GMT

Re: I would like help on claiming the Apple TV 6 months offer.I have found your serv

Michael_D — Fri, 29 Nov 2024 12:00:47 GMT

Welcome to the community.

If it is the Apple TV as part of a EE TV package, you just need to login to the EE app or website, and select Manage then TV & Broadband, and there is an option to activate Apple TV+ under Extras.

Let me know how you get on.

Michael

Re: I would like help on claiming the Apple TV 6 months offer.I have found your serv

MrDarcey1 — Mon, 06 Jan 2025 21:26:00 GMT

Hi Michael

I have read your reply back to one of the community, ref to activating Apple TV. I don't know whether you will have the answer, but I thought that I would ask.

And my question is when trying to activate Apple TV to my EE TV, I keep getting a reply back on the app saying. That EE have had a problem loading this info, please try again in a while.

But every time I try, I keep getting the same response. Would you happen to know what I would need to do next

Re: I would like help on claiming the Apple TV 6 months offer.I have found your serv

Michael_D — Tue, 07 Jan 2025 08:58:18 GMT

Hi @MrDarcey1

Welcome to the community.

There are a couple of things to try at your side first of all. If you haven't already, can you try to delete the app and install it again?

It is also worth trying to login through the website and see if the same thing happens there. If it does, can you try to clear the cookies and cache and try another browser?

Keep me posted with how you get on.

Michael