topic Re: Sky sports in TV

Sky sports

Jan134 — Fri, 09 Aug 2024 19:12:53 GMT

New to ee tv. Got subscription for big sport so all tnt sport and all sky sport channels. They all working on my actual tv but when I want to watch sky sports channels through the app, they are not even showing as available. Can I not watch sky through the app? Any explanation welcome 😊

Re: Sky sports

semery — Sat, 10 Aug 2024 10:01:12 GMT

You can watch Sky channels through the NowTV web page. Sign in with your EE account id and all channels are available to stream

Re: Sky sports

Jan134 — Sat, 10 Aug 2024 10:18:47 GMT

Cheers

Re: Sky sports

phillijan — Wed, 23 Oct 2024 11:21:46 GMT

This didn't work for me?

Re: Sky sports

DarrenDev — Wed, 23 Oct 2024 11:30:49 GMT

Not quite correct @semery - you need to log into the Now TV web site with your Now TV account - which may or may not be the same as your EE ID.

@phillijan unfortunately the agent mistyped your email address when creating your Now TV account - philljan instead of phillijan. Please email me at tv.apps@ee.co.uk and I can correct this for you.

Re: Sky sports

SJT_TJS — Wed, 30 Oct 2024 20:50:07 GMT

I’m having the same problem. All the sports channels are working fine on my TV, but I can’t get them to work on the NowTV app (can’t get into my NowTV account)?

Re: Sky sports

Katie_B — Thu, 31 Oct 2024 08:39:37 GMT

Hello @SJT_TJS.

What is happening when you try get into your Now TV account?

Are you being presented with an error?

Speak soon,

Katie

Re: Sky sports

SJT_TJS — Thu, 31 Oct 2024 13:42:58 GMT

Hi Katie

I can’t get into my NowTV account. I had a NowTV account years ago (with the same email address as my BT account) but can’t remember the password. I’ve tried clicking Forgotten Password loads of times but each time I don’t receive the email to reset it (I’ve checked my Junk email and it’s not gone there either).

Thanks

Re: Sky sports

Katie_B — Thu, 31 Oct 2024 14:14:39 GMT

Hi @SJT_TJS.

Since it's been some time since you used NowTV have you tried re-registering?

Katie

Re: Sky sports

SJT_TJS — Thu, 31 Oct 2024 14:57:19 GMT

How do I re-register on the NowTV website without selecting to start a new membership with them though?

Re: Sky sports

Katie_B — Thu, 31 Oct 2024 15:17:29 GMT

Hi @SJT_TJS.

When re-registering with NOW does your BT email address get accepted?

If you already have NOW. We'll move your billing over to your EE account for you.

Katie

Re: Sky sports

Midnight_Voice — Thu, 31 Oct 2024 19:54:42 GMT

@SJT_TJS

https://community.ee.co.uk/t5/TV/Now-Tv-App-not-recognising-subscription/m-p/1467889/highlight/true#M5904

Re: Sky sports

DannyW3 — Sun, 05 Jan 2025 17:50:09 GMT

Hi @DarrenDev @I’ve tried both the solutions suggested above - my normal NowTv login and using my new EE one (both same email) and neither work.

welcome any help. Thanks.

Re: Sky sports

DarrenDev — Sun, 05 Jan 2025 18:17:19 GMT

@DannyW3 does anything work in the Now TV app? I'm guessing not. My assumption is that your account isn't associated with the Now TV login that you think it is, however it's not something I can check for you.

Re: Sky sports

DannyW3 — Sun, 05 Jan 2025 18:47:24 GMT

Thanks for fast answer. App seem to work fine. Just tested with a documentary. But when I tried sky sports it ask me to choose a subscription package, so doesn’t know I now pay via EE for sky sports.

Re: Sky sports

DarrenDev — Sun, 05 Jan 2025 18:51:13 GMT

It's not possible to have a Now TV account with more than one payment source - if you already had a subscription with other passes on it, it wouldn't be possible to add Sport from EE TV to it. With that being the case, your Sport subscription will have been applied to a different login.

Re: Sky sports

DannyW3 — Mon, 06 Jan 2025 15:13:33 GMT

Sorry to be slow but then what is the solution please? I’m in exactly the same position as all the others above, used to be a Now customer, have moved to buying everything through EE so have cancelled all my now subscriptions. But I’d like to be able to see the sky sports I’ve paid for through EE on my phone etc as well as my TV.

thanks

Re: Sky sports

DarrenDev — Mon, 06 Jan 2025 15:23:45 GMT

If you've cancelled the other subscriptions and are happy that everything you want to watch is charged through EE then the solution is that you need to call EE and ask for your Now TV subscription to be moved to the email address you're using now. There's no way to do it yourself I'm afraid.

To keep things simple and not confuse the agent, don't mention anything about the account history. Just call and say that your Now TV email address is incorrect, and let them know what it needs to be changed to. They can do it all on the phone while you wait.

Re: Sky sports

DannyW3 — Mon, 06 Jan 2025 15:28:11 GMT

Even if it’s the same correct email?

Re: Sky sports

DarrenDev — Mon, 06 Jan 2025 15:36:41 GMT

Check your account page when logged in. Does it show billed by EE? I'm guessing not, which means the wrong email address is registered and you need to call to correct it.

If it does say it's billed by EE then the issue is that your subscription is missing. You need to call to fix that too.