topic Re: GB News App crashing in TV

GB News App crashing

DJ7vickers — Fri, 22 Nov 2024 08:53:23 GMT

Having real problems watching GB News…

all the other apps work fine, Netflix, Prime, I don’t have an issue with any of them, except GB News, after about 10 minutes it freezes and the only way to sort the problem out is to exit out of the app and then start it again, it doesn’t seem to be buffering as it never sorts itself out, it always requires my intervention to exit out and start again.

I’m not interested in any other news channel so that’s not a solution, anyone know how this can be fixed?

Re: GB News App crashing

Midnight_Voice — Fri, 22 Nov 2024 16:14:16 GMT

@DJ7vickers

Watching it what on?

Re: GB News App crashing

Cefn — Mon, 25 Nov 2024 09:35:53 GMT

Having the same isue on my "tv box pro and mini" contacted support and they sent me "line adaptors" made no diffrence

sent me a new mini box made no diffrence wifi speed at the mini/pro box is 280 Mbps

Re: GB News App crashing

Peter_W — Mon, 25 Nov 2024 13:18:16 GMT

Hey there @Cefn.

Is it just GB News that you're noticing this happening with, or have you noticed issues with other apps too?

Can you please describe exactly what happens when this freezes too?

Peter

Re: GB News App crashing

Cefn — Mon, 25 Nov 2024 13:29:38 GMT

GB News , youtube, iplayer

Plays ok for 10 mins or so than freezes, the remote works ok so you have to go back to the menu select the app and all is ok for another 10 mins or so

Hope this helps

Re: GB News App crashing

Midnight_Voice — Mon, 25 Nov 2024 14:54:09 GMT

@Cefn

Touch the On/Standby button on the front of the box for just over 8 seconds until it soft reboots.

Re: GB News App crashing

Cefn — Mon, 25 Nov 2024 15:08:46 GMT

Thanks for you help, Done that and a full power off, and full reinstall app update and system update still the same?

Re: GB News App crashing

DJ7vickers — Mon, 25 Nov 2024 15:22:09 GMT

I’ve exactly the same setup, I complained and they sent me out the ‘Passthrough Powerline Network Extenders’ which essentially makes the TV Box Pro hardwired in to the broadband via the electrical wiring… it didn’t make a difference.

I even said that it wasn’t buffering, it was crashing, so why they thought hardwiring would make a difference I don’t know.

I’ve spoke to a few agents at EE about this and they’re absolutely clueless about what it is.

Re: GB News App crashing

Cefn — Mon, 25 Nov 2024 15:25:57 GMT

Yep know what you mean, using a "firestick" at the moment with "apps" no problems, wondering why im paying for ee tv

Re: GB News App crashing

DJ7vickers — Mon, 25 Nov 2024 15:25:52 GMT

It’s just the GB News app, I use Netflix and Prime with zero issues.

Basically, when I start watching, within 10 minutes the screen freezes, it’s not buffering, it’s crashed as the only way to sort it out is to exit out of the app and then go back in.

I spoke to EE and they sent me out some ‘Passthrough Powerline Network Extenders’ which was odd as I said it wasn’t a signal strength issue, I hooked them up anyway and it made no difference.

Re: GB News App crashing

Cefn — Mon, 25 Nov 2024 15:27:23 GMT

yeh same here, just freezes - go figger

Re: GB News App crashing

Peter_W — Mon, 25 Nov 2024 15:39:23 GMT

Thanks for the update here @DJ7vickers, if this is totally freezing up rather than buffering then it may not necessarily be down the connection.

Have you checked to make sure all your software and apps are fully up to date on each box?

If you haven't already it can be worth trying a light reset too.

Peter

Re: GB News App crashing

MollyB30 — Tue, 26 Nov 2024 19:07:23 GMT

EXACTLY the same is happening to me. Only git installed last week & it's an absilute nightmare!!

I'm only getting an average of two minutes before it freezes 😡

Re: GB News App crashing

Michael_D — Wed, 27 Nov 2024 08:27:16 GMT

Hi @MollyB30

Welcome to the community.

Is it just the GB News app that you are seeing this on, or is it impacting other apps as well?

Michael

Re: GB News App crashing

kcc110 — Fri, 29 Nov 2024 12:35:15 GMT

I have this issue too. The tech people have sent me an updated router and powerline adaptors - neither have solved the problem. Maybe the problem is to do with the GB News set up? I have no tech knowledge to suggest this but maybe EE can investigate. My solution is to switch to my Amazon Fire TV Stick. This works, but the point is what am I paying EE for. Do EE bother to check the "community" and investigate problems.

Re: GB News App crashing

Midnight_Voice — Fri, 29 Nov 2024 12:50:16 GMT

@kcc110

Yes indeed, what are you paying EETV for? If all you ever watch is the GBNews app, and it doesn’t work, and you have it on your Firestick, then you don’t need EETV at all, so why pay for it.

But is this actually the case?

Re: GB News App crashing

kcc110 — Fri, 29 Nov 2024 13:18:43 GMT

I did not say "all I watch is the GB News app". My BT broadband contract was due for renewal and this is what I ended up with. Do you know if EE are likely to follow up on this problem?

Re: GB News App crashing

Midnight_Voice — Fri, 29 Nov 2024 13:46:35 GMT

@kcc110

I trust that you realised that my tongue was in my cheek, in reminding you that your subscription covers other services that do work, and which you also use 😛

And we might well hope that there are enough reports of this problem that members of the EE Support Team have been made aware of to start an investigation within EETV.

Though a formal complaint to EETV, from a customer such as yourself, might help to seal the deal.

After that, though, it gets a bit Byzantine. The app is supplied to EETV by YouView, so they will have to get involved, but it isn’t written by them, so they will have to get in touch with GB News to get their app developers on the case. Though at least GB News hold themselves out as the developers of the app, without yet another company involved.

Hopefully, you can help break the logjam by going direct to GB News, as well as to EETV, to get some action going on this.

Re: GB News App crashing

kcc110 — Fri, 29 Nov 2024 14:25:23 GMT

Thank you for your response. Yes, I thought it was something of the Byzantine nature you mentioned. And I will try and take it up elsewhere. Incidentally, I also have a Now TV box as well as the Fire TV Stick. They were bought some years ago and although there is considerable overlap between the three devices they all have (or had) their unique points. There is also just watching via Freeview, when the weather does not affect the signal. For the moment I think that when switching on GB News I will go to the Fire TV Stick. That is not said with any "cattiness" but to lessen the likelihood of a freeze mid-sentence. EETV for Discovery plus cricket from New Zealand.

Re: GB News App crashing

Midnight_Voice — Fri, 29 Nov 2024 16:30:50 GMT

@kcc110

Indeed yes, horses for courses. We like Sky News, but not the SD channel that is all that Freeview provides. So we use the app, but the News section of it always times out on our bedroom LG C2 (though it’s fine on the lounge GX).

We’ve told LG, and we’ve even contacted the developer directly, but no fix as yet. So we watch it on the Sky News app on our Apple TV. Not cattiness but canniness 😛