topic Re: Another Netflix issue in TV

Another Netflix issue

nfg — Thu, 24 Oct 2024 21:06:43 GMT

Chose Netflix as a reward but still can’t access it. No text or email with a code (I have checked). How can I get access?

Re: Another Netflix issue

Rach_H — Fri, 25 Oct 2024 10:06:42 GMT

Hi @nfg,

Welcome to the Community!

We want to make getting your Netflix setup as simple as possible, so I'd love to help. Do you have an existing Netflix account that you're looking to link, or are you setting up Netflix for the first time?

Rach

Re: Another Netflix issue

Gail75 — Fri, 03 Jan 2025 10:49:02 GMT

Experiencing the same issue also

Re: Another Netflix issue

Alex_H — Fri, 03 Jan 2025 13:28:41 GMT

Hi @Gail75,

Is Netflix an inclusive extra as part of your mobile plan? If so have you visited ee.co.uk/netflix to try and activate it from there?

If Netflix is included as part of your TV package, check your original order confirmation e-mail for activation instructions or login to your EE online account and you should be able to activate it via the Manage TV and Sport section.

Alex

Re: Another Netflix issue

jamiejeffers — Wed, 22 Jan 2025 14:50:32 GMT

No it's my Frist time

Re: Another Netflix issue

jamiejeffers — Wed, 22 Jan 2025 14:52:27 GMT

Re: Another Netflix issue

Leanne_T — Wed, 22 Jan 2025 17:12:53 GMT

Hi @jamiejeffers

Thanks for posting on the community.

Do you have Netflix included as an Inclusive Extra as part of a mobile plan? If so, have you had a text message with a link to get set up?

If you have an EE TV package with Netflix as an extra, can you check the confirmation email, do you have a link to get set up?

Leanne 🙂