topic Re: EETV EXTRAS / ADD ONS in TV

EETV EXTRAS / ADD ONS

Eastie19 — Mon, 26 Feb 2024 18:45:39 GMT

I was told I could change my package month;y or add on extras on a monthly basis as the app confirms in the options - however on ringing EE to add on the cinema extra at £9.99 a month I’m told they are unable on the system to add on any extras or change any packages and this has been the case for the last month?

surely this is mis selling the product on the basis you can change packages monthly and now be told they are unable to make any changes on the new EE packages?

Re: EETV EXTRAS / ADD ONS

Hickster2024 — Sun, 24 Mar 2024 00:26:42 GMT

Did you get a resolution on this @Eastie19 ?

Re: EETV EXTRAS / ADD ONS

Weerab2024 — Sun, 24 Mar 2024 14:29:54 GMT

It's mostly your luck with who you get on the phone.

It should definitely be an option as it is with BT packages.

Re: EETV EXTRAS / ADD ONS

Hickster2024 — Mon, 25 Mar 2024 18:45:11 GMT

I have exactly the same issue. EE are unable to add HD TNT/Now Sports to my package nor are they able to dispatch an Apple TV 4K box to me to compensate for the absence of the YouTube app (and many others for that matter) from the EETV Box Pro and EETV Box Mini. Reading other threads on the EE Community forums the EETV product launch (and that of EE Broadband) has been nothing short of disastrous. From my numerous calls to EE Broadband and TV customer services I've lost count of the number of EE staff I've spoken to who basically don't have a clue about many aspects of the TV product (the majority don't know that the Apple TV 4k box is offered) let alone what all these technical gremlins EE are obviously experiencing with the product. Extremely frustrating.

Re: EETV EXTRAS / ADD ONS

Profile closed — Mon, 25 Mar 2024 19:18:05 GMT

@Hickster2024 wrote:
…compensate for the absence of the YouTube app (and many others for that matter) from the EETV Box Pro and EETV Box Mini.

YouTube has supposed to be coming to YouView, then BT, now EE TV boxes for about 6 years and counting.

If you want to be able to record streamed and/or aerial delivered channels, then you need a Pro Box, but this has limited access to apps you might expect to be included.

Going down the Apple TV 4K route will give you a full TV Guide and all the apps under the sun, but no recording. Horses for courses, caveat emptor etc.

On a Pro Box, catch up apps like itvX, Channel 4 and My5 are present but not as fully featured as those on an Apple TV and deliver SD quality, even if you buy a premium subscription. You cannot skip the ads if you record any itv channel unless you are connected via aerial.

Key missing apps for me to make the Pro Box a more complete one box solution (you will have your own needs), are YouTube, Disney+ and Paramount+. If you can ween yourself off of recording, the Apple TV 4K option, especially if you are already in the Apple ecosystem, is a much more rounded option.

Re: EETV EXTRAS / ADD ONS

DarrenDev — Tue, 26 Mar 2024 11:24:11 GMT

@Profile closed wrote:
@Hickster2024 wrote:
…compensate for the absence of the YouTube app (and many others for that matter) from the EETV Box Pro and EETV Box Mini.
YouTube has supposed to be coming to YouView, then BT, now EE TV boxes for about 6 years and counting.

BT / EE have never said it's coming.

darren

Re: EETV EXTRAS / ADD ONS

Profile closed — Tue, 26 Mar 2024 11:32:50 GMT

@DarrenDev wrote:
@Profile closed wrote:
@Hickster2024 wrote:
…compensate for the absence of the YouTube app (and many others for that matter) from the EETV Box Pro and EETV Box Mini.
YouTube has supposed to be coming to YouView, then BT, now EE TV boxes for about 6 years and counting.
BT / EE have never said it's coming.
darren

They didn’t, YouView did before it was fully acquired by BT, more than once.

Re: EETV EXTRAS / ADD ONS

DarrenDev — Tue, 26 Mar 2024 13:23:08 GMT

I've confirmed with the product team. We had a few issues to start with, which prevented flexing your subscription. These are now all resolved, and you can do it by calling in at any time.

We hope to have the online option available soon.

Re: EETV EXTRAS / ADD ONS

Marksch87 — Sat, 22 Jun 2024 10:41:37 GMT

I have exactly the same issue can't change anything on the package when you are supposed to be able to customise it. I've been trying to add Apple TV plus with 6mths free on the app, it won't let me you have to call also can't change anything else. When calling they put it through and they say its sorted then the order fails. They said the only way i can get it is by changing my broadband to a faster broadband and they'll credit me back the difference in cost. Its madness, clearly they have ancient systems in the backgroud. They shouldn't advertise you can change the package when you clearly can't!!

Re: EETV EXTRAS / ADD ONS

Eastie19 — Mon, 09 Sep 2024 09:41:44 GMT

Hi Darren I switched to ee 8 months ago on the flexible new package and can still not add on any extras even though it was advertised from day 1 as flexible packages ? I have tried again to add on now entertainment extra at £9.99 a month but been hold they aren’t able to do so - please help as this is very frustrating we are are able to do what was advertised

Re: EETV EXTRAS / ADD ONS

DarrenDev — Mon, 09 Sep 2024 10:21:16 GMT

Who told you that you couldn't flex @Eastie19?

Our online ordering processes still aren't ready, but you can flex by calling us any time.

Re: EETV EXTRAS / ADD ONS

Eastie19 — Mon, 09 Sep 2024 11:28:51 GMT

I rang now ee and someone else managed to try and switch it on and transfer it from now membership , as yet channels aren’t on still - any idea how long it takes to process transfer add on?

Re: EETV EXTRAS / ADD ONS

DarrenDev — Mon, 09 Sep 2024 11:38:39 GMT

Normally just a few minutes, but unfortunately your order has failed and is now stuck.

Can I ask you to please send me an email at tv.apps@ee.co.uk so that I can investigate this further? I'll make sure you have service today, one way or another.

Re: EETV EXTRAS / ADD ONS

Eastie19 — Mon, 09 Sep 2024 11:44:19 GMT

Thanks just emailed you

Re: EETV EXTRAS / ADD ONS

Eastie19 — Mon, 09 Sep 2024 11:55:21 GMT

It is the monthly add on extra for now entertainment at £9.99

Re: EETV EXTRAS / ADD ONS

Eastie19 — Mon, 09 Sep 2024 13:22:00 GMT

Thanks for your help Darren , all working now 👍

Re: EETV EXTRAS / ADD ONS

Will461 — Fri, 15 Nov 2024 06:25:10 GMT

My contact started in 1 November I just wanted to add had to tnt sports. I have sky sports in hd. Now been told I can’t add the hd till next month. The previous advisor said I could and leave it an hour. Who’s right. To be told two completely different things is poor.