topic Re: EE TV Internet mode in TV

EE TV Internet mode

Tjs9 — Tue, 26 Mar 2024 07:55:15 GMT

hi, recently got EETV Pro box, I have no aerial so have set up the box I’m assuming in internet mode. Unfortunately most channels like BBC, ITV Channel 4 etc are not showing up.

I have tried factory reset via the menus and also tried retuning the channels.

Any ideas how to rectify please?

Re: EE TV Internet mode

DarrenDev — Tue, 26 Mar 2024 09:10:11 GMT

What's your TV activation date? The channels should appear the morning after that.

Re: EE TV Internet mode

Tjs9 — Tue, 26 Mar 2024 09:13:28 GMT

My activation date was the 21st

Re: EE TV Internet mode

DarrenDev — Tue, 26 Mar 2024 11:12:52 GMT

According to our logs, your box isn't in Internet Mode - it's in aerial mode, so the only channels you're seeing are the subscription channels. You've mentioned that you don't have an aerial - did you connect any cable to the aerial port? If so, disconnect it (regardless of whether than cable goes anywhere) and try factory resetting your box again.