topic Re: Error YVM104 in TV

Error YVM104

FishnetChicken — Wed, 01 Jan 2025 15:44:47 GMT

Started today on both boxes. I have live TV, but no guide or apps. I get my channels through internet so there's is definitely an internet connection, but it says no internet available on the settings page.

Tried wired & wireless connections. Rebooted all devices, factory reset main box, factory reset router - no help. Internet connection is absolutely fine.

Tried calling but there's nobody available on tech support - which I find pretty incredible in 2025. So i'm sat on my thumb till tomorrow when I will have to call back to speak to support.

I've had EE TV for a few months and have been really disappointed with the reliability and speed of these boxes - really clunky poor service compared to VM/Sky. Guess you gets what you pay for

Re: Error YVM104

Tank5 — Wed, 01 Jan 2025 15:50:54 GMT

Hi, no help, just to say have exactly the same problem.

Transferred from BT and the internet provision has been rubbish ever since.

Re: Error YVM104

George205 — Wed, 01 Jan 2025 15:58:41 GMT

Connections all fine, rebooted 4 times and no difference, checked all settings, can't get apps or recordings, but channels ok, any thoughts. Gone in to settings and just came up not connecting to internet?

Re: Error YVM104

Jason19991 — Wed, 01 Jan 2025 16:11:30 GMT

Iam also having this issue today with both my pro box and mini I've reset both boxes and reset my router. The pro box which is hard wired seems to be ok now but the mini box initially refused to connect to WiFi despite being connected previously. When Iam finally able to connect to WiFi it scans for channels it's telling me that I need to subscribe to channels with the same error YVM104

Re: Error YVM104

Profile closed — Wed, 01 Jan 2025 16:11:49 GMT

@George205 wrote:
Connections all fine, rebooted 4 times and no difference, checked all settings, can't get apps or recordings, but channels ok, any thoughts. Gone in to settings and just came up not connecting to internet?

There are a number of people reporting the same problem across multiple forums, for some it just started working again as randomly as it stopped.

This has been confirmed as an issue on the BT service status page and they are working on fixing it: https://www.bt.com/help/check-service-status

Re: Error YVM104

Profile closed — Wed, 01 Jan 2025 16:12:38 GMT

There are a number of people reporting the same problem across multiple forums, for some it just started working again as randomly as it stopped.

This has been confirmed as an issue on the BT service status page and they are working on fixing it: https://www.bt.com/help/check-service-status

Re: Error YVM104

Brianviet — Wed, 01 Jan 2025 16:19:01 GMT

Has just happened to me, tried everything, unplugging tv box, resetting hub, and factory reset, now box stuck frozen on Start Set Up. 🤬

Re: Error YVM104

Midnight_Voice — Wed, 01 Jan 2025 19:44:01 GMT

@Brianviet

Nothing you can do to fix issues at the other end 😢

Re: Error YVM104

Bgill23 — Sat, 15 Nov 2025 07:51:49 GMT

Yeah same issues even when internet works the EE box just not responding have to reset all the time / power off etc . Didn’t have this much of an issue when it was BT before they changed