topic Re: Error YVM104 in TV

Error YVM104

Steverich — Wed, 01 Jan 2025 14:36:44 GMT

Hi, I haven't got time to call today out visiting family, but my pro box is working fine, however my mini has the above error, no access to apps, tv guide not working but I can get tv channels through Internet mode, any ideas? I have taken plug out and restarted, but it is still not working.

Re: Error YVM104

Colesey — Wed, 01 Jan 2025 15:30:51 GMT

@Steverich
Same issue here! To be perfectly honest the EE TV experience has been shocking on the mini boxes. There is so many glitches/issues that still remain months later and EE can’t be bothered to do anything about them.

If any devs see this, updates are needed asap on these mini boxes.

Re: Error YVM104

MartinNeill — Wed, 01 Jan 2025 15:36:13 GMT

We've got the same issue... powered everything down and restarted, but same fault and fault code

Re: Error YVM104

MarkGEE63 — Wed, 01 Jan 2025 15:39:11 GMT

I've had the same problem today on my box pro and have tried rebooting the box, removing and re-inserting the ethernet cable and restarting the router. Nothing worked. It's strange as all the internet channels are still available and I know there is no issue with my router or my internet connection.

Update: just as I write this, the apps have reappeared, but the guide is still not working, nor are the sections for Whats on TV now, my most watched subscribed channels, recordings & watch list (although I can get to, and watch them, TV shows, Films and Sport. Wait, the guide has started working again!

I guess there seems to have been a temporary issue which, fingers crossed, is slowly correcting itself.

Re: Error YVM104

FishnetChicken — Wed, 01 Jan 2025 15:40:36 GMT

I'm experiencing this today on both boxes. Restarted every piece of kit, in various different orders. Run a broadband check - no issues. No issues with broadband or live TV. But no apps or guide available. Nobody available on tech support till tomorrow so I'm stuck without any access to apps till I can get through to anyone. Great service

Re: Error YVM104

MartinNeill — Wed, 01 Jan 2025 15:42:31 GMT

Yup, Same... it seems to be back, tho a bit clunky to start with...

Re: Error YVM104

Profile closed — Wed, 01 Jan 2025 16:14:44 GMT

There are a number of people reporting the same problem across multiple forums, for some it just started working again as randomly as it stopped.

This has been confirmed as an issue on the BT service status page and they are working on fixing it: https://www.bt.com/help/check-service-status