topic Re: Can no longer add extras in app in TV

Can no longer add extras in app

fjnf_shjh — Mon, 30 Dec 2024 09:30:01 GMT

I can no longer add tv extras in the ee app. When I click add on something such as now cinema or now sports it just loads the re tv web page and suggests I have to buy it. All my account details are in the app and service id all working.
Tried to call ee but overall useless. 4 phone calls god knows how many times being bounced and no one has a clue. Anyone got similar issues? Was all working for me to self add and remove stuff about 2 months ago.

Re: Can no longer add extras in app

Midnight_Voice — Mon, 30 Dec 2024 13:02:00 GMT

@fjnf_shjh

You do have to buy it - extras aren’t free.

But as I imagine you knew that, I suspect that this isn’t quite your problem?

Are you by any chance in the last three months of your contract, when EETV inexplicably remove your flexibility?

Re: Can no longer add extras in app

fjnf_shjh — Mon, 30 Dec 2024 13:57:05 GMT

Didnt imply i want anything for free, if there is a button that says Now Cineam, 9.99 and a Add button, it should add it to my package not take me to the EE website to get EE broadband and TV. I already have them. And yes they are the new EE TV, with Apple TV, and EE Broadband, taken out in July last year.

Re: Can no longer add extras in app

Midnight_Voice — Mon, 30 Dec 2024 14:42:40 GMT

@fjnf_shjh

Thanks for the clarification. Perhaps the EETV Guides were similarly confused.

I just took Netflix up a notch a couple of days ago, and that worked fine, but I can’t test for your issue as there’s nothing else I can adjust 😢

But it sounds like your account isn’t properly linked - I wonder if @DarrenDev has any better advice than to get back on 150 with a clear description of the issue, and ask for any Guide that still doesn’t understand the problem to escalate it to someone who does?

Re: Can no longer add extras in app

DarrenDev — Mon, 30 Dec 2024 14:49:04 GMT

When I left BT on October 31st, it wasn't possible for EE broadband customers to change their EE TV subscription online or in the app, and it was expected to be January at the very earliest before it was expected to become available ... so I'm surprised to hear that it previously worked for you @fjnf_shjh ?

As far as I'm aware, the only way to change your subscription is to call.

Re: Can no longer add extras in app

Midnight_Voice — Mon, 30 Dec 2024 15:03:47 GMT

@DarrenDev

I changed my Netflix tier a few days back, and I can also see:-

Looks like EETV beat its deadline…

(I’ve actually got Boost, so it isn’t quite perfect yet, though 😛)

Re: Can no longer add extras in app

fjnf_shjh — Mon, 30 Dec 2024 15:04:45 GMT

I wasnt changing subscription was adding packages, there isnt a option to change the base package - thats never been there but the Add button for Now Cinema, Now Sports, TNT Sports has been there all along. Used and cancelled sports already using this.

Cant seem to do it via the phone as they say they cant do it either, saying that I dont have a Apple TV from EE which I do and they keep trying to get me to add a EE TV Pro box. Saying they cant see it on my account unless they look at the things sent to me and can see the apple tv.

Absolute mess. Tried to report it, they put me through to three departments, none of them knew anything about TV at all. a hour of time wasted and didnt get anywhere.

Re: Can no longer add extras in app

DarrenDev — Mon, 30 Dec 2024 15:05:36 GMT

Christmas miracle - Now TV Ultra released ahead of schedule too.

Regarding this specific issue though - I wouldn't allow the call to be ended until either the fault is fixed, or the agent has confirmed that a fault was raised for further investigation.

Re: Can no longer add extras in app

Midnight_Voice — Mon, 30 Dec 2024 15:15:05 GMT

@DarrenDev

Whoopee!

But Ultra isn’t (yet?) on that screenshot I took; can I phone up for it?

Re: Can no longer add extras in app

DarrenDev — Mon, 30 Dec 2024 15:28:03 GMT

Maybe I misread it? It looked like it had become available when moving to the "free HD" package?

(Remember I have no inside information anymore - I only see what you guys see).

Re: Can no longer add extras in app

Midnight_Voice — Mon, 30 Dec 2024 17:19:57 GMT

@DarrenDev

I don’t think I can see that to check it.

But it would be very odd if UltraBoost launched and EETV didn’t say a word about it.

Re: Can no longer add extras in app

DarrenDev — Tue, 31 Dec 2024 06:34:17 GMT

You're right - I think I must've just confused the mention of TNT Sports Ultimate when skimming the forums. I can't find anything to suggest Now Ultra Boost is ready yet.

At least I can now say that it definitely won't be ready this year without getting into trouble ... I've wanted to say that for months. 😂

Re: Can no longer add extras in app

Midnight_Voice — Tue, 31 Dec 2024 08:26:58 GMT

@DarrenDev

So your tongue is no longer Hogmanay-tied, and you won’t be packed off to Ultima Thule 😛

Re: Can no longer add extras in app

Turnbug51 — Tue, 31 Dec 2024 16:26:13 GMT

I recently had the same problem. Spoke to EE and the agent advised that any changes have to be made through either the Now TV app or the Now TV web page. I was advised to use the use web page from a computer/laptop for preference. Worked immediately when I logged on via my laptop.