topic Re: EE TV app on mobile phone in TV

EE TV app on mobile phone

Oharelou — Sat, 28 Dec 2024 20:37:49 GMT

I logged in successfully to the EE TV app, selected my broadband is with EE but I’m getting an error

cannot find an active tv subscription on this account.

Re: EE TV app on mobile phone

Profile closed — Sat, 28 Dec 2024 21:29:28 GMT

Like this? It shows me as logged in, even lists recordings, but I don’t have Sport anyway, and if I wanted extra one off content, I’d buy it elsewhere. So I just ignore it.

Re: EE TV app on mobile phone

Midnight_Voice — Sat, 28 Dec 2024 21:38:39 GMT

@Oharelou

Have you made sure you have logged in with the same account details as those that let you look at your EE bills?

Re: EE TV app on mobile phone

Oharelou — Sat, 28 Dec 2024 23:51:48 GMT

I have full works but this error shows for everything I try to view

Re: EE TV app on mobile phone

Oharelou — Sat, 28 Dec 2024 23:58:08 GMT

I also have issues with EE app - I can’t see bills for TV and broadband and can’t link products.
BT to EE migration has been a complete mess, I’m being over charged, multiple unnecessary orders made by cust service staff, landline bt number transfer failed twice. Netflix cancelled for no reason. Ongoing issues for 2 mths and daily phone calls.
I will not be recommending EE to friends or family. Very disappointing.
I’m now trying this forum for help.
I would leave EE but I also moved all my family O2 mobiles to EE mobile.

Re: EE TV app on mobile phone

Midnight_Voice — Sun, 29 Dec 2024 08:18:10 GMT

@Oharelou

Alas, all we can do in these circumstances is commiserate 😢

Re: EE TV app on mobile phone

DarrenDev — Sun, 29 Dec 2024 08:25:28 GMT

Log into https://ee.co.uk/login/ - do you see your new EE account listed on the web site? If not, there's an option towards the bottom of the screen where you can link your account to it.

If it does show your new EE account, then you'll need to call the helpdesk as it has failed to add your TV subscription to your profile.

Re: EE TV app on mobile phone

Profile closed — Sun, 29 Dec 2024 08:26:38 GMT

@Oharelou

Join the club. From 1 account and 1 bill with BT, I’ve ended up with 1 app for half my stuff, 3 accounts, 3 bills, and 2 SIMs I can’t access or link till the end of Q125.

With various issues across BB, TV, and phones - and getting nowhere with 150 - I emailed a complaint to BT/EE CEOs. Currently running at £79 compo, free paper billing, and a promise from Exec Complaints to “monitor” 🤷🏼

Most issues now resolved but I have to prove my creditworthiness on the phones, despite a perfect payment record over decades with BT. It’s no surprise EE’s rating on Trustpilot is abysmal. Just read posts here re issues with orders, porting, hours on 150. It’s worse than my experience with Vodaphone, and I thought they were dire.

You have my sympathy, if little practical help.

Good luck.