topic Re: EE TV Pro Box Black Screen in TV

EE TV Pro Box Black Screen

RH76 — Sun, 12 May 2024 18:03:06 GMT

Hi - am using the EE TV box pro. Whether watching live terrestrial TV or via apps I intermittently experience a black screen for a second or so before picture/sound resumes.

Have tried rebooting box, but it persists - any ideas on how to resolve?

Re: EE TV Pro Box Black Screen

Northerner — Sun, 12 May 2024 19:14:17 GMT

Hi @RH76

Try changing your HDMI cable.

Thanks

Re: EE TV Pro Box Black Screen

RH76 — Sun, 12 May 2024 19:35:00 GMT

Thanks, will give that a go!

Re: EE TV Pro Box Black Screen

DarrenDev — Mon, 13 May 2024 08:45:34 GMT

Also worth trying the cable in a different HDMI port on your TV.

Re: EE TV Pro Box Black Screen

Willrob — Thu, 12 Dec 2024 17:28:25 GMT

I have the exact same problem. Tv works no problem using the tv tuner apps etc but as soon as I use the EE box for anything it goes blank for a few seconds every 5 mins.

New EE router with disk plugged in directly to new EE tv box.

450mb full fibre.

Any help would be amazing as I'm starting to look at going to the dark side (sky)

Re: EE TV Pro Box Black Screen

Christopher_G — Fri, 13 Dec 2024 08:26:52 GMT

Hi @Willrob

Welcome to the community.

Are you able to try a different HDMI cable, or the HDMI cable in another TV slot?

Chris

Re: EE TV Pro Box Black Screen

Tunabeaver — Sat, 21 Dec 2024 21:09:41 GMT

I’ve just joined EE after being with sky for 20years. I’m having the exact same problem. I hate this EE box. There’s no voice control to quickly select channels. The guide menu is boring black screen with no pictures/thumbnails giving you an idea about the programs and I’ve just realised I can’t far forward adverts even when behind live tv. 24month contract what the hell have I done.

Re: EE TV Pro Box Black Screen

Willrob — Mon, 23 Dec 2024 18:40:54 GMT

Solved

Update on problem.

I used a different hdmi cable than the one I got supplied and seems to be working perfectly now.

EE sent out a new box but got it fixed without usung it. Returned as ee were going to charge me £150.

Re: EE TV Pro Box Black Screen

Ali_A — Tue, 24 Dec 2024 08:02:35 GMT

That's great news @Willrob,

Thanks for keeping us updated with the results.

I hope you have a very merry Christmas!

Ali