topic Re: Terrible service in TV

Terrible service

Robss — Wed, 18 Dec 2024 21:43:20 GMT

My ee tv box keeps freezing. It just randomly stops working. This has to be the worst service.

You can't even email someone to get help. Over the past week, I have had to reset my box at least twice a day. Netflix, Prime, my5, none of them will work.

Re: Terrible service

Michael_D — Thu, 19 Dec 2024 10:03:18 GMT

Hi @Robss

Thanks for coming to the community.

I can understand your frustration at the box freezing when you are trying to watch something.

Is it just freezing while using the apps, or is it happening with live TV as well?

When you say you've reset it, was that just restarting it or a full factory reset?

Michael

Re: Terrible service

Robss — Thu, 19 Dec 2024 10:13:08 GMT

Hi Micheal,

The box freezes whatever we are watching.

I have restarted and completed factory reset.

Kind regard
Robss

Re: Terrible service

Michael_D — Thu, 19 Dec 2024 10:18:11 GMT

Thanks @Robss

Is the software up to date in the settings of the EE TV box?

Michael

Re: Terrible service

Robss — Thu, 19 Dec 2024 12:53:32 GMT

Hi,

I have updated software and reset factory settings, again.

I'll wait and see what happens.

Re: Terrible service

Michael_D — Thu, 19 Dec 2024 13:41:30 GMT

Great. Hopefully the software update will help @Robss, but if you do have any further trouble, I'd recommend speaking to our tech guides so they can have a look at the box further.

Michael