topic Re: TV BOX Pro showing twice on the EE App device list. in TV

TV BOX Pro showing twice on the EE App device list.

sea2dog — Thu, 12 Dec 2024 23:24:02 GMT

Apologies for posting this again but a member of the BT community forum thought it best to post on this section of the forum.

When I log into my EE app then under broadband I noticed that under device the TV Box Pro shows twice with the same model number as the one I use.

The one I use when I switch on the box and TV will obviously show as online, but this last one on the right shows offline.

There's an option to forget this device, should I use this option so that it doesn't appear on my list of devices connected to the hub?

I thought it might have been because they sent me a TV BOX MINI, but I don't use it currently and anyway it has a different model name any so it can't be that.

I use the WiFi on the TV box not wired connection, would this extra TV box Pro be for if I had used the wired ethernet connection from hub to TV?

Should I use the option on the app to forget this offline BT BOX PRO device? I've only had this service for a couple of weeks and it does say been offline for two weeks so I'm thinking that it shows up twice in error, or is this duplicate device for if I had connected the TV via a wired connection.

The TV works fine, I'm just curious why the same model shows twice, the first one shows online as normal.

Re: TV BOX Pro showing twice on the EE App device list.

sea2dog — Thu, 12 Dec 2024 23:01:36 GMT

When I log into my EE app then under broadband I noticed that under device the TV Box Pro shows twice with the same model number as the one I use.

The one I use when I switch on the box and TV will obviously show as online, but this last one on the right shows offline.

There's an option to forget this device, should I use this option so that it doesn't appear on my list of devices connected to the hub?

I thought it might have been because they sent me a TV BOX MINI, but I don't use it currently and anyway it has a different model name any so it can't be that.

I use the WiFi on the TV box not wired connection, would this extra TV box Pro be for if I had used the wired ethernet connection from hub to TV?

The TV works fine, I'm just curious why the same model shows twice, the first one shows online as normal.

Re: TV BOX Pro showing twice on the EE App device list.

Michael_D — Fri, 13 Dec 2024 09:57:53 GMT

Hi @sea2dog

Welcome to the community.

It is a little strange that it is showing twice with the same model number. I've just had a look at my WiFi devices and it shows once for mine, and I have mine connected over WiFi, with a separate one for the TV Box Mini, which as you say would have a different model name.

It can't do any harm to remove the offline box, and if for some reason it removes both of the options, you can then reconnect the box to WiFi again within the settings on the box.

Keep me posted with how it goes.

Michael

Re: TV BOX Pro showing twice on the EE App device list.

sea2dog — Sat, 14 Dec 2024 00:55:38 GMT

@Michael_D

Will do, thanks.

Re: TV BOX Pro showing twice on the EE App device list.

sea2dog — Sat, 14 Dec 2024 01:07:51 GMT

Does your TV Box Pro show online even if it's switched off?

Re: TV BOX Pro showing twice on the EE App device list.

sea2dog — Sat, 14 Dec 2024 01:47:17 GMT

@Michael_D

I decided to take the option to forget that offline box and now it shows only one TV Box Pro Online.

Re: TV BOX Pro showing twice on the EE App device list.

Michael_D — Sat, 14 Dec 2024 08:17:33 GMT

Thanks for the update @sea2dog

I'm glad to hear that it worked.

I've not noticed if it shows online when it is off, when I've just looked now it is showing online, but I'm guessing my son is watching something. It does however show my TV Box Mini as offline, and that hasn't been used for a couple of days.

Michael