topic Re: Free 6 months Apple TV in TV

Free 6 months Apple TV

eb154 — Wed, 11 Dec 2024 20:46:09 GMT

Any idea why I keep getting this screen when I try to activate this free offer?

Re: Free 6 months Apple TV

Linzi_H — Thu, 12 Dec 2024 09:26:28 GMT

Hi @eb154

Have you tried activating this using a different device or web browser? If so, does the error still show?

What happens when you click "activate on apple.com"?

Linzi

Re: Free 6 months Apple TV

eb154 — Thu, 12 Dec 2024 18:15:46 GMT

Yes, I’ve tried that and the button brings up the error message.

Re: Free 6 months Apple TV

Chris_B — Thu, 12 Dec 2024 18:51:21 GMT

@eb154 I too also get that error message. I just can not be bothered to call CS to sort it out

Re: Free 6 months Apple TV

eb154 — Thu, 12 Dec 2024 19:28:19 GMT

Probably what they rely on. Sky keep an eye on their community pages and offer real help where they can. Any chance EE will pick this up? 🤔 🙄
Kind regards
Ethan Black

Re: Free 6 months Apple TV

Christopher_G — Fri, 13 Dec 2024 09:19:35 GMT

Hi @eb154

Do you have a VPN connected? If so, could you try with it switched off?

Could you also try on another device or browser to see if the same error comes up please?

Chris

Re: Free 6 months Apple TV

eb154 — Fri, 13 Dec 2024 09:46:37 GMT

Hi

VPN isn’t switched on and exactly the same thing happens on phone and tablet.

Kind regards
Ethan Black

Re: Free 6 months Apple TV

Christopher_G — Fri, 13 Dec 2024 10:29:05 GMT

OK, thanks @eb154

Are your phone and tablet the same manufacturer? Do you have the option to try using a different browser? This information will be able to help us look into what is causing it.

Chris

Re: Free 6 months Apple TV

eb154 — Fri, 13 Dec 2024 11:42:37 GMT

Hi
Yes, they’re both Apple, ironically. I’ve tried using a different browser (Firefox), but the offer doesn’t appear on EE’s website, only in the app. In fact, ‘Manage Extras’ doesn’t appear at all on the site whichever browser I’m in. Only ‘Get Extras’ and ‘What You’ve Got’. I have a pc, but I’m not sure there’s any point firing it up when the offer doesn’t appear on the website. My pc is dedicated to something else and I really shouldn’t have to start downloading apps on to it as well just to retrieve an offer.
Kind regards
Ethan Black

Re: Free 6 months Apple TV

Christopher_G — Fri, 13 Dec 2024 12:45:33 GMT

OK, thanks @eb154

I'm going to get this fed back to the relevant team to look into.

If you text TV Plus to 150, are you able to add it that way? Or do you already have the code and this is part of the process to activate it?

Chris

Re: Free 6 months Apple TV

eb154 — Fri, 13 Dec 2024 17:21:32 GMT

Because I previously had a free offer through my phone, I’m not entitled the further free offer they gave me for signing up for broadband and tv, which seems a tad disingenuous to me. #indiangivers
Kind regards
Ethan Black

Re: Free 6 months Apple TV

Midnight_Voice — Fri, 13 Dec 2024 21:58:14 GMT

@eb154

Try turning off Private Relay, if it’s On on the affected Apple device, and trying again.

Re: Free 6 months Apple TV

eb154 — Fri, 13 Dec 2024 22:10:32 GMT

Thanks, but I’ve no idea what that is 🤓
Kind regards
Ethan Black

Re: Free 6 months Apple TV

Midnight_Voice — Fri, 13 Dec 2024 22:21:18 GMT

@eb154

On your Apple device, go to Settings (the gear wheel), Search, and type in Private Relay.. Press Enter.

Your device will take you there, educate you about it, and show you if it is On or not.

If it is On, turn it Off.

Re: Free 6 months Apple TV

eb154 — Sat, 14 Dec 2024 07:51:10 GMT

Thanks again, but it’s not on. Pretty certain it’s EE blocking it because I’ve had the freeby once before when I bought an iPhone. This time the offer came with a broadband and tv package so should be treated as a new offer, but their computer doesn’t see it that way. Churlish technology. What next?!
Kind regards
***** *****

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