topic Netflix - EE TV Billed THROUGH EE in TV

Netflix - EE TV Billed THROUGH EE

DallenServices — Wed, 11 Dec 2024 13:52:48 GMT

Good Afternoon,

I’m trying to add Netflix to my EE TV Package, I want to be billed through EE and NOT Netflix

I’ve tried adding this through My EE App, however when I do this it tries re contracting my TV and Broadband package from another 24 months

this add on is a rolling add on and should not try to recontract everything else?

Can anyone offer any advice?

Re: Netflix - EE TV Billed THROUGH EE

Vichu1 — Wed, 11 Dec 2024 14:19:28 GMT

If you have a an EE TV STB, you can directly sign-up to Netflix on the app in STB which will be added to your EE bill, I believe.

Re: Netflix - EE TV Billed THROUGH EE

DallenServices — Wed, 11 Dec 2024 16:22:32 GMT

unfortunately, this also still tries to recontract my broadband and tv

thanks

Re: Netflix - EE TV Billed THROUGH EE

Weerab2024 — Wed, 11 Dec 2024 16:31:15 GMT

Have you tried activating it through the active netflix link when you sign into your EE account?

Re: Netflix - EE TV Billed THROUGH EE

Chris_B — Wed, 11 Dec 2024 17:39:30 GMT

@DallenServices What TV box are you using ? Because EE TV hasn’t been out long enough for anyone to be out of contract.

Are you using a BT supplied TV box ?

Re: Netflix - EE TV Billed THROUGH EE

DallenServices — Wed, 11 Dec 2024 18:22:39 GMT

My TV Box is provided by EE, the same as my broadband,

my contract is not up for renewal, however when I’m trying to add Netflix, it still tries to tie me in for another 24 months,

Going to try contacting the EE TV Sales team because this shouldn’t be happening, although have struggled to get through due to EE being very busy with current Black Friday deals