topic Re: Sound keeps dropping out in TV

Sound keeps dropping out

Rob_A1 — Sun, 08 Dec 2024 13:28:40 GMT

Sound keeps dropping out. Have tried rebooting tv box and WiFi router

Re: Sound keeps dropping out

Michael_D — Mon, 09 Dec 2024 08:37:18 GMT

Hi @Rob_A1

Welcome to the community.

Have you noticed the sound is dropping out on any particular channel or app?

Which TV box are you using?

Michael

Re: Sound keeps dropping out

Rob_A1 — Mon, 09 Dec 2024 10:25:24 GMT

Hi
Sound drops out on every channel and my box is a tv pro
Rob

Re: Sound keeps dropping out

Michael_D — Mon, 09 Dec 2024 10:46:10 GMT

Thanks @Rob_A1.

Does the sound come back by itself after a short time or do you have to do anything to get it going again?

Are you using the standard TV speakers or something external like a sound bar?

Michael

Re: Sound keeps dropping out

Rob_A1 — Mon, 09 Dec 2024 12:16:24 GMT

It just keeps coming and going without me doing anything

Re: Sound keeps dropping out

Michael_D — Mon, 09 Dec 2024 12:23:45 GMT

Are you using the standard TV speakers or something external like a sound bar or speaker system? @Rob_A1

Michael

Re: Sound keeps dropping out

Rob_A1 — Mon, 09 Dec 2024 12:27:24 GMT

Standard tv speaker which works fine when watching via Freeview

Re: Sound keeps dropping out

Michael_D — Mon, 09 Dec 2024 12:44:44 GMT

Have you tried to do a light or a full reset of the TV Pro box, rather than just rebooting it? @Rob_A1

You can see how to do both on our How to reset your EE TV Box Pro and Mini page.

Let me know how that goes.

Michael

Re: Sound keeps dropping out

Rob_A1 — Mon, 09 Dec 2024 15:38:24 GMT

Have tried both but problem hasn't resolved.

Re: Sound keeps dropping out

Leanne_T — Mon, 09 Dec 2024 17:31:52 GMT

Thanks for trying the reset @Rob_A1

If this is still happening, we would need to run further troubleshooting to see what could be causing the sound to drop out. To do this, please get in touch with our technical support team to get the TV box looked into.

You can find ways to get in touch on the Contact Us page.

Let me know how you get on 🙂

Leanne.

Re: Sound keeps dropping out

James070707 — Sat, 08 Mar 2025 18:40:59 GMT

Hi, we joined ee WiFi and now our lg sound bar is dropping in and out. One minute it’s fine then goes tinny .

Re: Sound keeps dropping out

Alex_H — Sun, 09 Mar 2025 10:25:25 GMT

Hi @James070707,

Welcome to the EE Community

Did you also take out an EETV box and that is what you are having the sound drop out issue with? If you test the TV box just using the TV speakers do you still experience the sound dropping out?

It is worth giving all devices involved a restart if you have not already as well to see if that clears the sound issue.

Alex

Re: Sound keeps dropping out

Julian1969 — Wed, 25 Feb 2026 00:43:09 GMT

We have the same issue with the Paramount and Disney app with a LG soundbar when watching anything with Dolby Atmos soundtrack on it .was OK until we got a new router from EE the old BT one was OK

Re: Sound keeps dropping out

DarrenDev — Wed, 25 Feb 2026 08:05:12 GMT

Just to be clear here @Julian1969 - you're not an EE TV subscriber, and this issue is with the LG soundbar when connected to your EE router.

You'd be better asking in the Home Services -> Broadband group, as this fault isn't related to EE TV.

I suspect the issue will just be with wifi signal though.