topic Re: Netflix and Players not working on EE TV in TV

Netflix and Players not working on EE TV

PJF25 — Fri, 08 Mar 2024 17:13:12 GMT

I recently moved my broadband and TV package from BT to EE. It’s been a nightmarish experience (and I know there are lots of customers with similar horror stories). I’ve spent countless hours on the phone to BT/EE and had to submit many complaints. I’m slowly finding solutions (without much help from BT/EE, TBH).

One issue I’ve not yet solved relates to the TV players (iPlayer, ITVX, C4) and Netflix. All worked perfectly fine on BT. Now, on EE I get a YVM 105 error message for the players, and NW-4-7 error message for Netflix.

I’ve followed all the resolution guidance on BT.com, but those steps have not fixed the issues.

advice as to how to resolve this would be much appreciated.

Re: Netflix and Players not working on EE TV

DarrenDev — Wed, 20 Mar 2024 15:45:47 GMT

Sorry for the delay in responding. Is this still an issue for you?

Re: Netflix and Players not working on EE TV

PJF25 — Thu, 21 Mar 2024 16:21:25 GMT

took some time, but it was eventually fixed last week by an EE Engineer

Re: Netflix and Players not working on EE TV

bakerUK — Sat, 12 Oct 2024 21:04:54 GMT

I'm getting the same problem what did the engineer do?

Re: Netflix and Players not working on EE TV

PJF25 — Sun, 13 Oct 2024 20:07:12 GMT

In the end it was a simple fix, but it took forever for EE to find it. The issue was about parental controls. Mine were stuck/ kept defaulting to strict. The solution was:

- in the EE App go to Manage > Broadband

- scroll down to Groups >click on Grouped (or ungrouped) devices

- scroll down to device settings > shift parental controls to Off

That's a fix if you're happy to turn Parental Controls off. I don't know what you do if you need them set to any other level