topic Unable to access all of Discovery+ in TV

Unable to access all of Discovery+

G4EE — Mon, 02 Dec 2024 12:49:48 GMT

Hi,

I've been trying to resolve this problem directly with Discovery+ and got nowhere, so am hoping EE ( or should I say the EE Community ) can help me.

As part of my EE mobile phone package I am entitled to choose one Inclusive Extra each month. I have chosen the 'TNT Sports on Discovery+ - which specifically also covers 'Discovery+ Premium'.

However, whilst I am able to watch Discovery+ on both the mobile app and via Sky, a lot of content cannot be accessed - despite the inclusive extra stating that it includes 'Discovery+ Premium' ( which should mean that all content is accessible ).

Has anyone else had this problem and found a solution? Trying to get a clear answer from Discovery+ has been like pulling teeth, so I had hoped that EE might help - but without a direct email address I am relying on the community forum for guidance.

Thanks in advance for any help offered.

Re: Unable to access all of Discovery+

Lesley_W — Tue, 03 Dec 2024 12:14:00 GMT

Hi @G4EE

Thanks for coming to our community.

What kind of content are you unable to access, is there any error you get when trying?

Lesley

Re: Unable to access all of Discovery+

G4EE — Tue, 03 Dec 2024 14:13:25 GMT

Hi Lesley,

Thanks for the reply. No, I don’t get an error, just a message stating ‘Upgrade your pass to start watching’ - this would be for content such as ‘100 Days Wild’ and ‘Vinny Jones in the Country’. This is despite the add on clearly stating that it allows ‘access to Discovery+ Premium worth £20’.

Thanks for any help you can offer.

Re: Unable to access all of Discovery+

G4EE — Thu, 05 Dec 2024 14:49:52 GMT

Hi Lesley,

Thanks for your previous reply, but I've not received any subsequent guidance on resolving my outstanding issue with accessing Discovery+ - are you able to provide an email address for EE's technical support? I am not sure how else the matter can be resolved if no-one on the Community Forum is able to help.

Re: Unable to access all of Discovery+

Lesley_W — Thu, 05 Dec 2024 17:39:05 GMT

So sorry for the delay in replying @G4EE

Here on the forum we don't have access to accounts but our team over the phone should be able to get a resolution for you or log a complaint for investigation if not. You can see how to contact them here Contact Us To Request Technical Support for Mobile Phone | EE.

Lesley