topic Re: Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad? in TV

Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad?

Midnight_Voice — Sun, 01 Dec 2024 16:14:19 GMT

It jumps from 463 to 466.

Just asking….

Re: Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad?

Andy_65 — Sun, 01 Dec 2024 16:17:07 GMT

I can see 465 in the schedule on my ipad @Midnight_Voice . I did have to log in again as I rarely use the app on my ipad, is it worth trying to log out and back in again?

Re: Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad?

zulu17 — Sun, 01 Dec 2024 17:12:10 GMT

@Midnight_Voice It has disappeared and reappeared in the past

https://community.bt.com/t5/Archive-Staging/Remote-recording-465/td-p/2186658

Re: Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad?

Midnight_Voice — Sun, 01 Dec 2024 18:19:46 GMT

@Andy_65

Thanks - I tried that heart-stopping thing, remembered my password, and got back in - no change 😢

I am logging in as BT rather than EE, but that ought not to make any difference,

Re: Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad?

Andy_65 — Sun, 01 Dec 2024 18:34:16 GMT

@Midnight_Voice

I logged in using my EE ID but as you say that shouldn't make any difference. It's also in the schedule on my Android tablet, it's a bit odd that it's not appearing for you.

Re: Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad?

zulu17 — Sun, 01 Dec 2024 20:29:23 GMT

@Midnight_Voice Is the app version on your iPad 6.4.0 ?

Re: Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad?

Midnight_Voice — Mon, 02 Dec 2024 09:08:35 GMT

@zulu17

Yes.

And 6.1.6 on my Samsung Galaxy phone, the latest version there, with the same issue.

Re: Why can’t I see Channel 465 in the EETV app, Live/Schedule, on my iPad?

zulu17 — Mon, 02 Dec 2024 19:08:59 GMT

@Midnight_Voice ⁶ with Darren departed and the tv apps email withdrawn the routes for getting your issue to the right people for resolution have changed from fairly direct to no obvious route. Unless the forum mods alert the EETV team , the most obvious and least time consuming route for you would be to leave a app review for EETV in play store/ios store, along lines of "No longer able to set remote recordings for TNT Sports HDR 465 channel as channel missing in app although exists on TV Box ".

I presume you have gone through process of deleting app and reinstalling , repairing etc. Given that you have issue on ios and Android app I doubt that will resolve.

Of course you could ring customer service whilst watching an entire series of HOTH