topic Re: Low signal quality ee tv pro box in TV

Low signal quality ee tv pro box

Ianhutson08 — Fri, 29 Nov 2024 15:03:07 GMT

Hi,

We are experiencing low signal quality on the tv pro box (both boxes we have been sent) and our previous bt pro box too. Signal strength is good, around 90 to 100 percent but quality is poor at around 20 percent (max 30 percent)

The odd thing is that a bt engineer left me with a bt 4k uhd box and with the same cables and set up it shows 100 percent quality on every channel. I have tried an old youview box which also shows 100 percent quality.

Pulling my hair out as to why the pro box would be giving such poor quality vs the non pro box.

Thanks

Ian

Re: Low signal quality ee tv pro box

Midnight_Voice — Fri, 29 Nov 2024 17:35:34 GMT

@Ianhutson08

You are running the Box Pro in Aerial Mode?

Good Strength but poor quality can be a sign of signal overload, as if the aerial were SHOUTING; if you have, and can try, a variable attenuator in the aerial chain, this may fix it.

However, given that the other boxes are OK, I might suspect a faulty Box Pro. Give it a Factory Reset, and if that doesn’t fix it, ask EETV to check it out remotely from possible replacement.

Re: Low signal quality ee tv pro box

Ianhutson08 — Fri, 29 Nov 2024 17:49:23 GMT

Hi Midnight_Voice

Thanks for the reply. Yes, it's in aerial mode

I had purchased a attenuator and reduced the signal strength down from 100 to around 85 but the quality is still very low but only on the pro boxes. No problem with the non pro ones.

I have also tried a few resets and nothing changes unfortunately, it's consistently low quality.

I would suspect a faulty box, however, we have had 3 (one older bt one) and two new EE ones and they are all the same.

Re: Low signal quality ee tv pro box

Midnight_Voice — Fri, 29 Nov 2024 19:31:09 GMT

@Ianhutson08

Indeed, as you describe,

Mystifying….

But you are comparing apples with apples? The issue happens when you swap a Pro box onto the exact aerial cable that is fine with an earlier box, rather than using two different aerial cables/routings, and just assuming that you don’t have a setup where some aerial cables are good, and others aren’t?

If you haven’t tried physically swapping a Box Pro with one of the earlier boxes while keeping all the wiring the same, try that now and report back.

Re: Low signal quality ee tv pro box

Ianhutson08 — Fri, 29 Nov 2024 20:58:15 GMT

@Midnight_Voice

Yeah, all the same cables and set up, just moving them from one box to the other.

I would keep the older box but that does not support netflix with adverts 😅

Re: Low signal quality ee tv pro box

Midnight_Voice — Fri, 29 Nov 2024 21:22:29 GMT

@Ianhutson08

Puzzling then.

I can vouch for my Box Pro and Mini working pretty much identically to my DTR-T2100 and DTR-T4000 in this respect; I will sleep on it, and see if anything occurs to me.

Re: Low signal quality ee tv pro box

zulu17 — Sat, 30 Nov 2024 09:19:20 GMT

Should we be considering possible electrical interference causes ?

Re: Low signal quality ee tv pro box

Midnight_Voice — Sat, 30 Nov 2024 09:31:39 GMT

@zulu17

Indeed yes, if you think that a Box Pro in a certain location might be vulnerable to interference that an earlier YouView box might not be,

We know that the older boxes don’t like plasma TVs and LCD lamps; perhaps the newer boxes have a new bête noire?

The little man who lives in my head and works tirelessly on problems while I sleep asks what happens if you loop through from the aerial outputs of these boxes to the associated TV set(s); is the onward signal similarly affected? As it’s not just a passive loopthrough; some amplification of the input aerial signal is involved.

Re: Low signal quality ee tv pro box

zulu17 — Sat, 30 Nov 2024 11:24:13 GMT

@Midnight_Voice

Only looking at possible causes as seemingly the more probable causes get discounted.
As the problem experienced with several EETV Pro /BT TV Pro boxes an individual box issue seems unlikely.

Maybe the cable setup , perhaps different screening tolerances .

The box pro with its 4 tuners as opposed to the Older Humax boxes dual tuners is one clear difference between the boxes that do and do not experience the problem here.

One thing I would try is turn off TV and any other nearby TV devices and setup a recording Then see if the quality of the recording when replayed back is good or impacted quality.

Re: Low signal quality ee tv pro box

Ianhutson08 — Sat, 30 Nov 2024 12:14:12 GMT

Thanks for the ideas, I have run through them all to no avail. Tried different cables, tried recording with everything turned off. Issue still remains. Channels that are showing 100 quality on the older box are unwatchable on both box pro boxes.

Unless I am incredibly unlucky and have two bad boxes it must be something different with the tuners on the pro not liking my setup. Bizarre.

Re: Low signal quality ee tv pro box

zulu17 — Sat, 30 Nov 2024 13:05:48 GMT

Random thoughts

could the box Pro be picking up signal from different transmitter to the older Humax transmitter.

Re: Low signal quality ee tv pro box

Midnight_Voice — Sat, 30 Nov 2024 19:19:24 GMT

I’m still waiting for some results from the Loopthrough test.

Re: Low signal quality ee tv pro box

Ianhutson08 — Sun, 01 Dec 2024 00:32:04 GMT

No luck I am afraid, it was no better.

I shared my setup over camera chat with ee support who are sending and engineer out to check. I am not holding out much hope that they will be able to get the pro box working correctly but will report back.

Re: Low signal quality ee tv pro box

Midnight_Voice — Sun, 01 Dec 2024 10:01:33 GMT

@Ianhutson08

The test wasn’t supposed to possibly improve the performance of the EETV box.

It was supposed to show if the poor quality signal was passed on to the TV or not; that would be useful diagnostic information as to exactly where the problem was happening.

Re: Low signal quality ee tv pro box

leemac73 — Tue, 14 Jan 2025 06:15:38 GMT

Hello

Since switching from BT to EE, the normal TV channels have no signal and drop out all of the time, and this is on both EE boxes that were installed. Had no issue with the previous BT boxes but the EE pro boxes just don't hold the signal at all.

Done all of the resets, even switched boxes around to see if this might help, but nothing does.

Pulling my hair out because no one can watch normal TV now, especially something as basic as the news!

Read these comments and glad (sorry) it is not just me suffer with this since the switch from BT to EE! really

wishing I had not made the switch and moved to Sky!

Thanks

Lee

Re: Low signal quality ee tv pro box

Midnight_Voice — Tue, 14 Jan 2025 08:56:43 GMT

@leemac73

What was changed in the swap over? EE broadband instead of BT broadband, presumably, but why new boxes? Did you have older boxes than the Box Pro and Box Mini before?

At least, I presume you now have a Box Pro and a Box Mini. The Box Mini will be in IP Mode, but is the Box Pro in IP Mode also?

And did you get an EE router, or stay with the BT router?

And is it that your apps are OK on these boxes, but the live channels aren’t? Because it sounds like it might be a multicast issue - do you ever see error codes, like IPC6023?

If so, then the fact that it works a bit, rather than not at all, indicates the issue is on your premises. Might you be trying to run some non-EETV network kit, such as a mesh system? Multicast demands either an all-EETV network setup, or a deal of technical knowledge to make non-EETV kit play nice with multicast.

Re: Low signal quality ee tv pro box

leemac73 — Tue, 14 Jan 2025 10:42:33 GMT

@Midnight_Voice

Hi, previously it was a BT Broadband and BT TV Box, and we switched to the EE Broadband and EE Pro and Mini boxes.

TV signal strength prior was never an issue in over 5 years of being with BT, but within 24hrs of the EE devices being installed, the signal strength issue began and it is almost impossible to actually what any of the channels without getting it drop out, or things like the error code you describe popping up on the screen.

The apps on the EE Pro & Mini work perfectly, but what is a mesh system? not technical in anyway, so no idea what that means?

I run the TV aerial directly into the EE Pro as I did with the BT TV box, so everything is set-up exactly as it was previously but still the signal drops out and the pop-up appears! Why would switching to EE create a problem that never existed previously, it should have improved things not make them worse.

Re: Low signal quality ee tv pro box

Peter_W — Tue, 14 Jan 2025 16:11:36 GMT

Hey there @leemac73, welcome to the EE Community!

I can see you've mentioned having a TV aerial connected to your Pro box, have you checked to make sure this is definitely in Aerial mode?

It seems very odd that both boxes would be having the same issue if one is connected via aerial, and the other via internet.

You can find details on how to check the mode you're in and change this on our help guide here.

Peter

Re: Low signal quality ee tv pro box

TeeJayGee — Thu, 16 Oct 2025 17:25:46 GMT

I have had this exact same problem. Impossible to record anything and we resort to watching via streaming.

Really frustrating. Will send the box back as soon as the contract ends and get a recorder..

Re: Low signal quality ee tv pro box

Gracewillis — Tue, 09 Dec 2025 20:35:32 GMT

Hi,

did you ever find a solution to this problem?

I have just switched to EETV and EEfibre with pro box and am getting 100%signal strength but only around 20% signal quality. Previously had talktalk internet with youview box which worked completely fine no problem with signal/channels. Plug the pro box in using same aerial and 100% strength and 20% quality