topic Re: EETV apps freezing in TV

EETV apps freezing

PolyAnn — Fri, 01 Nov 2024 19:05:27 GMT

Various apps, such as GB News, ITVX, Channel 5 all randomly freeze.

Think the EETV box shows apps via YouView.

i’ve rebooted TV box, router and all software and apps are up to date.

I’m on fibre 900 with EE router

anyone had the same issue and resolved?

cheers in advance

Re: EETV apps freezing

Northerner — Fri, 01 Nov 2024 20:03:19 GMT

Hi @PolyAnn

What parental settings do you have?

Thanks

Re: EETV apps freezing

PolyAnn — Fri, 01 Nov 2024 20:39:50 GMT

parental controls are off, not used.

ive logged the issue directly with EE technical team.

cheers

Re: EETV apps freezing

Leanne_T — Sat, 02 Nov 2024 10:06:06 GMT

Hi @PolyAnn

Thanks for coming to the community and for letting us know you have logged the EE TV apps freezing with the technical team.

Please let us know how you get on 🙂

Leanne.

Re: EETV apps freezing

PolyAnn — Sat, 02 Nov 2024 11:26:26 GMT

Leanne

a replacement to box is being issued, hopefully arriving Tuesday 5-Nov-24.

its either

firmware or

hardware disturbance through bing delivered by post.

I will let the forum know if the issue of apps freezing gets resolved by this curse of action

cheers

Re: EETV apps freezing

Leanne_T — Sat, 02 Nov 2024 11:27:57 GMT

Thanks for coming back to me @PolyAnn

Please do let us know how you get on once you have received the replacement TV Box 🙂

Leanne.

Re: EETV apps freezing

PolyAnn — Sat, 09 Nov 2024 18:52:07 GMT

Evening

replacement TV box received and installed.

the same issue with apps randomly freezing remains.

I’ll have to log another fault on Monday as I’m not receiving the service that I’m paying for.

cheers Paul

Re: EETV apps freezing

Peter_W — Sun, 10 Nov 2024 12:21:51 GMT

Thanks for the update @PolyAnn.

I'm disappointed to hear that the replacement box hasn't resolved this issue for you.

It's definitely a good shout getting this raised with our team again though, and they'll be able to investigate further from there.

Peter

Re: EETV apps freezing

Angie0904 — Wed, 27 Nov 2024 06:35:40 GMT

did you resolve this issue? Having the same problem with my second box too, app freezes after a minute or so, very annoying!!! I have tried everything as well but still it continues! Weirdly enough the channel i want to watch GBnews is available as a channel on my main box but upstairs box its on a app!

Re: EETV apps freezing

Peter_W — Wed, 27 Nov 2024 10:40:25 GMT

Good morning @Angie0904.

Is your second box one of the Mini TV boxes, or is it an Apple TV Box?

Is it just GB News affected as well, or is it other apps too?

Peter

Re: EETV apps freezing

Angie0904 — Wed, 27 Nov 2024 10:49:32 GMT

Hi Peter

using an issued EE Mini box as a second box, it happens almost everyday, i dont understand why this channel is only available as an app

Re: EETV apps freezing

Angie0904 — Wed, 27 Nov 2024 10:51:04 GMT

not tried other apps so far its only G B news, i can watch GB news on main box as a normal channel without any issue.

Re: EETV apps freezing

Peter_W — Wed, 27 Nov 2024 11:32:36 GMT

Thanks @Angie0904, I'd definitely try some other apps to see if these encounter issues too.

Can you please check to make sure that your box is fully up to date?

I'd recommend trying a light reset on your box if you haven't already too.

Peter

Re: EETV apps freezing

PolyAnn — Wed, 27 Nov 2024 11:43:03 GMT

Angie

Having received the replacement main box, the apps randomly freeze:

GB News (app on all the boxes, main one and the three EE minis)

ITVx froze last night, via one of the EE minis.

software in all boxes are up to date and so are all the apps.

its not my broadband as this is Fibre 900 FTTP.

no idea on why so I guess I’ll have to put up with it…?

usually freezing is related to code clashes between firmware and software…??

Re: EETV apps freezing

Angie0904 — Wed, 27 Nov 2024 11:49:52 GMT

Hi PolyAnn

this is so damn annoying, as you say we are paying for these services and they should work! I get GB news on main box as a channel not app, but am baffled as to why i cant get this channel with mini box! I was with Sky before and thinking of going if it continues , hope you get it resolved😊😊

Re: EETV apps freezing

PolyAnn — Wed, 27 Nov 2024 11:59:34 GMT

Angie

we were with SkyQ until the trees at the back caused pixelation so we switched to Sky stream…. Same freezing issues though did this a lot more than EE.

I'm convinced its EE equipment along with firmware/software coding issues, which, unfortunately, there is nothing I can do about.

I have thought about Virgin cable tv…. Maybe that’s my next move as I’m currently axing for a service that I’m not getting….

hope you sort your issue soon too.

Re: EETV apps freezing

Angie0904 — Wed, 27 Nov 2024 12:08:48 GMT

Hi PolyAnn

oh wow you really have been through the mills with them! I really hope you get this sorted out too and if means switching providers then let be it, as for me i am not sure ill be able to continue with same issue, so will probably switch eventually!
take care

Re: EETV apps freezing

Midnight_Voice — Wed, 27 Nov 2024 14:39:34 GMT

GBNews is on channel 236, and this is not carried on the channels that EETV put out in IP Mode, only on those obtainable in Aerial Mode.

If you can get GBNews only as an app on the Box Mini, then the above explains that, and if you can get it as a channel on a Box Pro, then I can deduce that you are running that in Aerial Mode.

If you can only get GBNews as an app on a Box Pro, even when running in Aerial Mode, then you are probably on a Freeview Lite transmitter.

Re: EETV apps freezing

PolyAnn — Wed, 27 Nov 2024 15:32:21 GMT

I’m not connected to an aerial hence, not using free view TV at all.

I’m only connected via my Fibre 900 FTTP line.

GB News, ITVx, Etc are apps within EETV “YouView”

hope that makes sense.

cheers

Paul

Re: EETV apps freezing

Midnight_Voice — Wed, 27 Nov 2024 15:44:01 GMT

@PolyAnn

Unless you are not watching any TV channels between 1 and 300, you are watching Freeview.

It’s just the delivery method and the selection of channels that changes when you don’t have an aerial.