topic Re: EE TV BOX PRO has factory reset itself x 3 in last few months. Do I need new one in TV

EE TV BOX PRO has factory reset itself x 3 in last few months. Do I need new one

Childan71 — Mon, 25 Nov 2024 17:48:35 GMT

Midnight_Voice — Mon, 25 Nov 2024 22:40:23 GMT

Yes. Contact EETV for a swap.

Do not allow them to use this as a pretext to start a new contract, nor to swap you from BT to EE.

Leanne_T — Tue, 26 Nov 2024 10:20:51 GMT

Thanks for coming to the EE Community.

If you're EE TV Box is resetting itself, please get in touch with our broadband technical team and they will get this looked into for you.

Ways to get in touch can be found on the Contact Us page.

Thanks 🙂

Leanne.