topic Re: TV package upgrade in TV

TV package upgrade

colmac6807 — Sun, 24 Nov 2024 11:53:00 GMT

Hi, am currently with BT for fibre and TV package, can I upgrade my tv plan through EE as they now provide the tv side ?

Re: TV package upgrade

Matt_124 — Sun, 24 Nov 2024 13:38:53 GMT

Currently you would deal with your existing TV service through BT as that is who the service is through and "EETV" is just the product name.

They may offer you the opportunity to migrate to EE for everything while speaking to them without being held to term, otherwise you can just "Flex" your TV package on the BT system to the package that suits the best through BT Customer Services.

You may also be able to Manage EETV through your BT online account.

Re: TV package upgrade

Midnight_Voice — Sun, 24 Nov 2024 14:30:27 GMT

@colmac6807

You can swap to EE. But I wouldn’t call it an upgrade, just an opportunity for EE to drag you into a world of hurt 😢

Avoid; upgrade through BT or not at all.

Re: TV package upgrade

Profile closed — Sun, 24 Nov 2024 15:15:32 GMT

"You can swap to EE. But I wouldn’t call it an upgrade, just an opportunity for EE to drag you into a world of hurt 😢

Avoid; upgrade through BT or not at all."

The best piece of advice anyone could give here.

BTW, I think I've found a previous YouView traveller.

Those were the days.

Re: TV package upgrade

Matt_124 — Sun, 24 Nov 2024 15:23:28 GMT

If done right, it's a better system when all is settled with the free multiroom and mobile benefits etc. ...But the odds are with the shape of the systems and processes currently, it would get messed up somewhere along the way.

They really need to tighten up the training and system barriers around account merges and migrations... Just driving complaints for the sake of what should be a simple fix.

Re: TV package upgrade

zulu17 — Sun, 24 Nov 2024 16:08:42 GMT

@colmac6807 your EETv is provided as a package on your broadband service so if your broadband line is with BT then changes to your EETV package would be via BT. If you were to change broadband to EE then the EETV package would need to be set up as as a package on your new EE broadband account.

Re: TV package upgrade

Timbo45 — Sun, 24 Nov 2024 19:40:49 GMT

@colmac6807

Be very careful when talking to BT about anything these days as their "guides" seem to be incentivised to switch you to EE without your agreement and/or knowledge. Happened to me recently and they tried to charge me more at the same time resulting with me contacting BT's executive office with a complaint.

Take @Midnight_Voice comment seriously.

Re: TV package upgrade

Midnight_Voice — Sun, 24 Nov 2024 21:20:01 GMT

@Profile closed

Me? Guilty as charged 😛

Re: TV package upgrade

Profile closed — Sun, 24 Nov 2024 21:46:29 GMT

Ha. I knew I'd seen those ruggedly handsome features before.

I'd be discussing chromecast and android/apple. You'd be discussing Slingbox.

Here to tell the tale, that's the main thing 😉

Re: TV package upgrade

Midnight_Voice — Sun, 24 Nov 2024 22:02:35 GMT

@Profile closed

I am, just. The Slingbox isn’t. So my wife and I shall forever remain probably the only people to watch Countdown in HD from theirYouView box at home while thousands of miles away in Spain 😛

Re: TV package upgrade

Profile closed — Mon, 25 Nov 2024 09:28:44 GMT

😂👍