topic Re: Cancellation in TV

Cancellation

Chud777 — Sat, 16 Nov 2024 17:09:14 GMT

Has anyone else had any issues actually cancelling their TV? We had it for one day, decided to cancel as it didn't work, and have been charged in every bill since. So I spoke to person 1 and declared my intention to cancel on the first day of setting it up. The next day I confirmed this with person 2. About a week later person 3 was told I definitely wanted to cancel. After being charged for TV on my first bill, I rang and spoke to person 4, who initiated a refund straight away. This shows on my second bill, but there is another monthly charge for a TV service I have cancelled FOUR TIMES with EE staff. What is going on? How on earth do I get it through to these people that I have CANCELLED my TV subscription?

If this isn't resolved, I will cancel everything I have with them and take it all elsewhere, as I am sick of this now.

Re: Cancellation

Chris_B — Sat, 16 Nov 2024 18:11:50 GMT

@Chud777 In what way didn’t it work ?

Re: Cancellation

Chud777 — Sat, 16 Nov 2024 18:19:17 GMT

No signal / picture was being received on the TV guide. The apps worked fine - Netflix, Prime, etc but the TV channels weren't receiving anything so we cancelled.

Re: Cancellation

zulu17 — Sat, 16 Nov 2024 18:59:54 GMT

There is an earlier thread

https://community.ee.co.uk/t5/TV/EE-TV/td-p/1460082

covering the issues experienced by the customer when using the product.

Re: Cancellation

Midnight_Voice — Sat, 16 Nov 2024 20:01:32 GMT

@zulu17

But it does look like @Chud777 gave up without giving @DarrenDev a chance to fix things.

Too late now; the goose that laid the golden eggs isn’t being let back in the henhouse, despite the all-too-predicable shambles that is resulting 🪿⭐️🥚

Re: Cancellation

Chud777 — Sat, 16 Nov 2024 20:22:34 GMT

Darren couldn't do anything, the TV didn't work and that was that. The issue now is EE still charging for a TV service that has been cancelled FOUR times.

Re: Cancellation

Midnight_Voice — Sat, 16 Nov 2024 20:38:23 GMT

@Chud777

If you are paying them by Direct Debit, get your bank to claw it back, and stop the DD going forward.

Write an email explaining why to EETV, and cc your bank. Or even better, a snail mail letter. Then you will have a paper trail if EETV get nasty, and a basis for compensation if they do.