topic Re: Intermittent sound while streaming Discoveryplus in TV

Intermittent sound while streaming Discoveryplus

Sam4711 — Wed, 16 Oct 2024 12:07:22 GMT

Hi, can anyone help with a sound issue. Sound is fine until after an advert while streaming on Discoveryplus. Sound then goes off. I can switch to other channels and sound is fine. Then switch back to Discoveryplus and sound is fine until after the next advert. TIA.

Re: Intermittent sound while streaming Discoveryplus

DarrenDev — Wed, 16 Oct 2024 12:25:02 GMT

Are you connected to a sound system? e.g. a soundbar or amp? The content switches from surround sound to stereo during the ads - it sounds like your setup isn't handling the switch correctly. If you're connected to something external, is there a button to change the surround format? That may be enough to wake it up.

Re: Intermittent sound while streaming Discoveryplus

Sam4711 — Wed, 16 Oct 2024 12:29:21 GMT

Yes i m connected to a soundbar. I’ll check that and see if it works. Strange, it’s fine on other streaming platforms though. Thank you.

Re: Intermittent sound while streaming Discoveryplus

Sam4711 — Wed, 16 Oct 2024 13:44:12 GMT

Tried as suggested and didnt work. Lost sound again immediately after the advert on Discoveryplus, changed settings on my soundbar remote and still no sound. Switched channel, sound is back and switched back and sound in back to normal. It has to be something with Discoveryplus settings. ?

Re: Intermittent sound while streaming Discoveryplus

DarrenDev — Wed, 16 Oct 2024 14:34:06 GMT

There are no settings, other than to turn surround on or off.

Is your soundbar connected with HDMI or optical?

Re: Intermittent sound while streaming Discoveryplus

Sam4711 — Wed, 16 Oct 2024 15:04:30 GMT

Hi Darren, HDMI.

Re: Intermittent sound while streaming Discoveryplus

DarrenDev — Wed, 16 Oct 2024 15:28:40 GMT

I assume HDMI to the eARC port of your TV then? There may be options on your TV to control the audio settings on it? Otherwise I'm out of ideas I'm afraid - it might also be worth contacting the support helpdesk of the soundbar you're using.

Re: Intermittent sound while streaming Discoveryplus

Sam4711 — Wed, 16 Oct 2024 15:35:43 GMT

Ill check that, thanks for your help bud.

Re: Intermittent sound while streaming Discoveryplus

Midnight_Voice — Wed, 16 Oct 2024 20:32:44 GMT

@Sam4711

What happens when you try it without the soundbar connected?

Re: Intermittent sound while streaming Discoveryplus

Sam4711 — Fri, 18 Oct 2024 06:33:43 GMT

No, but the same happened last night while watching Discoveryplus on the spare tv in the bedroom through the mini box. So, it has to be an issue with the channel provider?

Re: Intermittent sound while streaming Discoveryplus

Peter_W — Fri, 18 Oct 2024 13:06:05 GMT

Hey there @Sam4711, welcome to the EE Community!

If it was happening on your other TV that would definitely rule it out being linked to the soundbar.

Do you watch regular TV on IP mode or aerial, and do other streaming platforms experience no issue?
Peter

Re: Intermittent sound while streaming Discoveryplus

jimtig — Wed, 23 Oct 2024 17:27:48 GMT

I am having the same problem and the sound is through the TV

Re: Intermittent sound while streaming Discoveryplus

Sam4711 — Wed, 23 Oct 2024 17:57:29 GMT

Still an on going problem. Had to switch channels to gain sound and then back to Discoveryplus after every advert. 4 times during streaming Richard Hammond’s workshop. Very annoying. Not sure what to do now to get it fixed. 😡

Re: Intermittent sound while streaming Discoveryplus

Sam4711 — Wed, 23 Oct 2024 17:59:50 GMT

Hi Peter

I dont have an aerial, all channels are through the internet. No other streaming platforms have this problem.

Re: Intermittent sound while streaming Discoveryplus

Ali_A — Fri, 25 Oct 2024 13:38:42 GMT

@Sam4711 @jimtig

Have you checked your box software and the Discovery Plus app is up to date?

You can update these by going to the settings and then under device info and update software and apps.

Let us know how you get on.

If you're still experiencing a problem with the sound it would be worth performing a factory reset.

You can find steps on how to do this at How to reset your EE TV Box Pro and Mini

Ali

Re: Intermittent sound while streaming Discoveryplus

Lloydy1968 — Sat, 26 Oct 2024 16:05:59 GMT

I have for the past 2 days have exactly the same problem, sound direct to tv no soundbar

Re: Intermittent sound while streaming Discoveryplus

Christopher_G — Sun, 27 Oct 2024 11:27:57 GMT

Hi @Lloydy1968

Have you been able to follow the instructions that @Ali_A posted above?

Chris

Re: Intermittent sound while streaming Discoveryplus

jimtig — Sun, 27 Oct 2024 11:40:47 GMT

there is no issues with software or app. Both up to date and. Due to other issues I have been experiencing the set box has had resets so no idea what is causing this

Re: Intermittent sound while streaming Discoveryplus

Peter_W — Mon, 28 Oct 2024 12:07:27 GMT

Thanks for confirming that you've tried all of that @jimtig.

If you're still continuing to notice this issue, I'd definitely recommend getting in touch with our TV technical team.

They'll be able to get your account details brought up, run some further checks and advise you on the best way to move forwards from there.

Let us know how you get on too 😊

Peter

Re: Intermittent sound while streaming Discoveryplus

PrestonT88 — Wed, 30 Oct 2024 14:43:51 GMT

I too am having this problem.

No sound bar, direct sound through the TV. As soon as an advert finishes the sound goes.

I have to go back and resume the episode. This started a couple of days ago.

It surely has to be a discovery + or box issue.