topic Re: Netflix in TV

Netflix

009718842 — Fri, 15 Nov 2024 13:16:19 GMT

I’ve been with EE tv for about five months and Netflix is included as part of my package with an Apple TV box and I’ve had no problems with this until recently. Now when I click on the Netflix icon nothing happens, just a blank screen.

Checking in Apple settings, Netflix is included in the list of Apps but when I look in App Settings/TV Netflix is not included in ‘Connect to TV’. Is this where the problem lies & if so how do I fix it?

My Netflix account is still open as I can connect to it via my iPad or even my Samsung TV, it’s just the EE icon that doesn’t work.

Re: Netflix

Chris_B — Fri, 15 Nov 2024 13:57:08 GMT

@009718842 have you tried deleting the Netflix app from your Apple TV and then reinstall it ?

Re: Netflix

009718842 — Fri, 15 Nov 2024 14:10:56 GMT

No I haven’t tried that. To be honest I’m reluctant to change anything unless I’m sure it will work, I don’t want to make things worse. Is this a known fix for this problem?

Re: Netflix

Chris_B — Fri, 15 Nov 2024 14:14:01 GMT

@009718842 It’s the first I’ve heard of it. You’ll still sign in to the same Netflix account should you try this. So it’ll not hurt to try.

Re: Netflix

009718842 — Fri, 15 Nov 2024 14:25:33 GMT

I’ve offloaded the app rather than delete it but that seems to have done the trick. Thanks for your help Chris. 👍

Re: Netflix

Chris_B — Fri, 15 Nov 2024 14:30:17 GMT

@009718842 No problem.