topic Re: Discovery plus dropping sound after ads in TV

Discovery plus dropping sound after ads

Kjw22 — Thu, 14 Nov 2024 17:38:27 GMT

There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks

Re: Discovery plus dropping sound after ads

Leanne_T — Fri, 15 Nov 2024 08:47:41 GMT

Hi there @Kjw22

Welcome to the community 🙂

Do you use a sound system?

Are you able to try watching discovery+ on another device, to see if you have sound?

Thanks.

Leanne.

Re: Discovery plus dropping sound after ads

Kjw22 — Fri, 15 Nov 2024 08:51:16 GMT

Hi Leanne

No sound system. I'll try on my phone to see if the same happens .....

Thanks

Re: Discovery plus dropping sound after ads

eeandyee — Sat, 23 Nov 2024 12:30:00 GMT

Having the same problem

Re: Discovery plus dropping sound after ads

eeandyee — Sat, 23 Nov 2024 12:32:34 GMT

I’m having the same problem. I use a sound system. Optical output from TV to speakers.

Re: Discovery plus dropping sound after ads

Michael_D — Sun, 24 Nov 2024 09:48:03 GMT

Hi @eeandyee

Welcome to the community.

Does the same thing happen if you have the optical output switched off and just use the TV speakers?

Are you seeing the same thing happen on other devices?

Michael

Re: Discovery plus dropping sound after ads

eeandyee — Sun, 24 Nov 2024 12:44:23 GMT

Thanks. I have swapped the sound to the internal TV audio and the issue still occurs. After the advert, once the sound has gone, if you rewind to before the advert would have begun then play from there (now without the advert kicking in) the sound stays on.

This doesn’t happen if I watch something on my MacBook, the sound stays on after the adverts.

Re: Discovery plus dropping sound after ads

Michael_D — Sun, 24 Nov 2024 14:03:46 GMT

Thanks for the update @eeandyee

Are you watching through the EE TV box or the app on a Smart TV? If it is the box, which one do you have?

Michael

Re: Discovery plus dropping sound after ads

eeandyee — Sun, 24 Nov 2024 16:08:05 GMT

Through the EE TV box though I also have a smart tv. I don’t know if I can get the plus app there but will try. Still, it should work properly on the ee box when plugged into a tv surely.

Re: Discovery plus dropping sound after ads

Kjw22 — Sun, 24 Nov 2024 17:05:20 GMT

I'm watching through the EE tb box and a smart TV too.

Re: Discovery plus dropping sound after ads

eeandyee — Sun, 24 Nov 2024 17:09:59 GMT

Okay. Have tried the Discovery+ app via Apple TV box as well. That works fine with no dropouts of sound after adverts.

Re: Discovery plus dropping sound after ads

JayJay521 — Tue, 03 Dec 2024 19:52:44 GMT

Hello, I also have this issue and have to stop watching the program after the adverts to make the sound kick in again. This is through the main EE box. This issue is only from the discovery plus.

Re: Discovery plus dropping sound after ads

Peter_W — Wed, 04 Dec 2024 09:44:54 GMT

Good morning @JayJay521, thanks for taking the time to flag this.

Are you just using your TVs internal speakers when testing this?

Have you checked in your box's settings to make sure this is fully up to date too?

Peter

Re: Discovery plus dropping sound after ads

JayJay521 — Wed, 04 Dec 2024 09:50:03 GMT

Yes. Its only the discovery plus that I have this issue with since using EE
J.Lloyd

Re: Discovery plus dropping sound after ads

Kjw22 — Wed, 04 Dec 2024 09:52:55 GMT

I have the same issue and am just using the TV speakers and the box is up-to-date

Re: Discovery plus dropping sound after ads

jon_1103 — Wed, 04 Dec 2024 10:35:27 GMT

I have the same problem when watching sports in UHD. HD streams are fine.

I'm using an ATV and a Sonos Ray, with the sound bar connected to the TV via an optical cable.

If I exit out of the stream when it happens and try again it usually fixes the issue, it's just annoying as it's after each ad break now.

Re: Discovery plus dropping sound after ads

SoupDragon57 — Wed, 04 Dec 2024 23:11:56 GMT

I'm seeing this issue, too. It's not often in the first at break... Definitely happens on the 3rd break and sometimes on the second. Rewinding to before the as break or coming out off three programme and resuming works.
I have an AV Receiver/sound system, but this is not the issue. It's only the Discovery+ app.

Re: Discovery plus dropping sound after ads

vix0715 — Tue, 10 Dec 2024 11:59:42 GMT

Me too

Re: Discovery plus dropping sound after ads

Garethrprice — Tue, 10 Dec 2024 12:51:13 GMT

Exactly the same problem with Discovery +

After the 2nd and 3rd ad breaks, no sound, have to stop the stream then ‘resume’ in order to get sound back

Pro Box. TV speakers only. Picture streams fine

Re: Discovery plus dropping sound after ads

KaronG — Thu, 19 Dec 2024 21:33:42 GMT

I have same issue after ads on Discovery app - very annoying