topic Re: EE router to TV Pro box connection in TV

EE router to TV Pro box connection

sinkinlow — Thu, 14 Nov 2024 10:17:51 GMT

Hello. Migrated to EE from BT a few months ago. The router and Tv box have a wired rather than a Wi-Fi connection and all the channels and apps are ok. The problem is that the connection between the devices fails at random times and I have to restart the connection sequence. Sometimes the automatic connection works, and other times I plug the cable into a different socket on the router (advice from EE). This has been discussed several times with EE and I was sent and installed a replacement router. Could it be a cable fault perhaps, as both devices work properly when connected?

Re: EE router to TV Pro box connection

Profile closed — Thu, 14 Nov 2024 11:25:33 GMT

Our main TV Pro box is connected via coax aerial in, and out to the TV, plus ethernet to the router for apps. I've had a zillion issues with the BT>EE transition, but that specific connection hasn't been one. It's been rock solid.

As the router's been replaced, and you've tried different sockets on it, I'd look to the ethernet cable. Amazon's your friend.

Re: EE router to TV Pro box connection

sinkinlow — Thu, 14 Nov 2024 11:55:40 GMT

Thanks for that, and I guess I’m being forced to that conclusion. Don’t know anything about cables - is there a particular standard I should go for?

Re: EE router to TV Pro box connection

sinkinlow — Thu, 14 Nov 2024 11:58:58 GMT

Ok and thanks. Found a good article on the subject.

Re: EE router to TV Pro box connection

Profile closed — Thu, 14 Nov 2024 12:21:19 GMT

Fingers crossed. Well rated cables are so cheap.I've always gone for overkill, rightly or wrongly, and Ugreen Cat 8 most recently. If someone says that level isn't needed, I don't care. I'm not asking them to buy it.

Re: EE router to TV Pro box connection

Midnight_Voice — Thu, 14 Nov 2024 13:08:37 GMT

@sinkinlow

Cables break or degrade, so trying a new one, as @Profile closed describes, is good advice.

It’s hard to know if a cable is still good - just stepping on it or bending it in too tight an arc can degrade it - but I have a £12 Ethernet switch from Curry’s that tells me if a plugged in cable is gigabit or has dropped to 100 megabit according to the colour of a little LED on the port, and if the latter, I toss it.

Re: EE router to TV Pro box connection

sinkinlow — Thu, 14 Nov 2024 13:14:08 GMT

10m cat8 duly ordered from my Amozonian friend, and May thanks for the helpful advice. Existing cable is ancient and doesn’t appear to have a rating.

Re: EE router to TV Pro box connection

Profile closed — Thu, 14 Nov 2024 13:23:14 GMT

Ooooh. Little indicator lights. My 8 port switch doesn’t do that.

I thought I’d gone state of the art with Cat 8 and little Velcro tabs on each end saying which kit they connected.

I need to up my game 🤦🏼‍♂️

Re: EE router to TV Pro box connection

Profile closed — Thu, 14 Nov 2024 13:23:43 GMT

🤞

Re: EE router to TV Pro box connection

sinkinlow — Thu, 14 Nov 2024 13:39:25 GMT

Thanks and fingers crossed. The cables (there are two,one for a discarded Swan cctv system and the other for the Tv box and it’s several predecessors ) have been pulled around and tucked in and out of carpet edges for years so a new cable is definitely worth a punt. Also a bit of future proofing just in case we get fibre to home before the next millennium!

Re: EE router to TV Pro box connection

sinkinlow — Wed, 20 Nov 2024 11:45:06 GMT

An update, but not the one I’d hoped for. Cat 8 cable duly received and connected between the router and Tv box, but the connection is still dropping between the two. Running through the restart connection sequence for the last five minutes or so. Plugged the cable into a different port on the router and all, for the moment at least, is connected. I’d very much like to get to the bottom of this!

Re: EE router to TV Pro box connection

Profile closed — Wed, 20 Nov 2024 12:22:22 GMT

A new ethernet cable was the low hanging fruit. Youve replaced that, and the router. That only leaves the TV box. I wonder if it's the ethernet socket on the box, and trying the cable in a different router socket just slightly "waggles" the connection at the other end? Fresh out of ideas if it goes again. Hopefully someone else can chime in.

Re: EE router to TV Pro box connection

sinkinlow — Wed, 20 Nov 2024 13:09:47 GMT

Thanks for that. A chat with EE after posting, and a suggestion of swapping the HDMI cable for another, which I’ve done. I’ll monitor that, and suppose if that doesn’t work a replacement Tv box.

Re: EE router to TV Pro box connection

sinkinlow — Wed, 20 Nov 2024 13:13:34 GMT

Incidentally, although I’d not previously heard of it, the speed to the Tv box can be checked via ‘help’ in Netflix. I’ve done that too, and when connected the speed is good.

Re: EE router to TV Pro box connection

Profile closed — Wed, 20 Nov 2024 14:01:27 GMT

Not sure what the HDMI audio/video connection twixt TV box and TV has to do with the internet connection between TV box and router, but anything’s worth a try 🤷🏼

Re: EE router to TV Pro box connection

sinkinlow — Wed, 20 Nov 2024 14:45:24 GMT

Nor me, really, other than that the lost connection message appears on the Tv screen presumably via the HDMI, if that makes sense.

Re: EE router to TV Pro box connection

Profile closed — Wed, 20 Nov 2024 14:49:18 GMT

Yes, the TV box itself has no screen, so can only show you error etc messages via the TV it's connected to over HDMI.

Re: EE router to TV Pro box connection

sinkinlow — Wed, 20 Nov 2024 14:57:59 GMT

Yes - what I’m getting at is that if there was a defect in the HDMI cable it could show on the Tv as a broken connection to the net. Clutching at straws.

Re: EE router to TV Pro box connection

Profile closed — Wed, 20 Nov 2024 15:37:58 GMT

And with all respect, I think that *is* clutching at straws.

Unless I’m more wrong than a wrong man on Planet Wrong, a faulty HDMI standard lead would show in video or audio issues on the display kit it outputs to, not upstream internet connection problems.

I may be wrong. It won’t be the first time 🤷🏼

Re: EE router to TV Pro box connection

sinkinlow — Wed, 20 Nov 2024 16:29:45 GMT

Thought I was the sole inhabitant on that planet! Connection solid so far but of course I’ll monitor. Thanks for the thoughts. Ian