topic Re: Error messages in the app in TV

Error messages in the app

Terryraymond — Wed, 13 Nov 2024 23:17:51 GMT

Hi, I have two account numbers I think from when I tried to join a specialised plan but was shut down in the attempt. When I try to change my tv or anything else on EE app it says “

We're working on fixing this page. In the meantime, find help at

What happened?
Sorry, we were unable to complete your request right now. Please try again later.”

also I feel my plan is too expensive just shy of 100 for tv and internet under the fibre 67 plan.

Re: Error messages in the app

Katie_B — Thu, 14 Nov 2024 10:30:50 GMT

Hi @Terryraymond.

Thanks so much for coming here.

If you have attempted to make an account prior it could be that our customer care team would need to delete this so you can successfully link your account.

Please give us a call so this can be looked into.

The team will also be able to look into your monthly costs and provide you with all of your options.

Katie

Re: Error messages in the app

Terryraymond — Thu, 14 Nov 2024 11:20:24 GMT

Thanks Katie,

The live chat is no more ?

Sent from my iPhone

Re: Error messages in the app

Katie_B — Thu, 14 Nov 2024 12:23:28 GMT

Hello @Terryraymond.

Live Chat can now only be found in the EE app under Help.

Katie

Re: Error messages in the app

Terryraymond — Thu, 14 Nov 2024 12:29:24 GMT

mine only has the 'call us' option in the app 😕

Re: Error messages in the app

Katie_B — Thu, 14 Nov 2024 12:41:57 GMT

Hi @Terryraymond.

Thanks for checking.

Do you have mobile with EE?

Katie

Re: Error messages in the app

Terryraymond — Thu, 14 Nov 2024 12:46:24 GMT

no but i do plan to join EE when my contract runs out

Re: Error messages in the app

Katie_B — Thu, 14 Nov 2024 12:47:51 GMT

There is currently no Live Chat for Home Broadband this will be why this option is not showing available @Terryraymond.

Please give us a call so our customer care team can help further.

Katie

Re: Error messages in the app

Terryraymond — Thu, 14 Nov 2024 13:27:24 GMT

thanks.

do you know how i may add xbox games pass ultimate as i keep getting an error when i try to 'add to basket'

Re: Error messages in the app

Katie_B — Thu, 14 Nov 2024 13:30:55 GMT

Hi @Terryraymond.

Do you get the same error as the screenshot you provided in your original post?

Speak soon,

Katie

Re: Error messages in the app

Terryraymond — Thu, 14 Nov 2024 13:44:24 GMT

Yes that's right [image/png]

Re: Error messages in the app

Terryraymond — Thu, 14 Nov 2024 13:49:41 GMT

Re: Error messages in the app

Katie_B — Thu, 14 Nov 2024 13:59:21 GMT

Thanks for confirming @Terryraymond.

I'm not sure what could be causing this.

As your seeing this error when trying to make changes in the app as well as purchasing the Game Pass it would really be best to give us a call.

Our technical care team can ensure your account is set correctly and raise a ticket for further investigation if needs be.

Katie