topic Re: EE TV finding 134 channels during setup but i get nothing once complete in TV

EE TV finding 134 channels during setup but i get nothing once complete

Fpobeara — Thu, 14 Nov 2024 10:23:24 GMT

My full fibre bb is up and running no problem. I setup my tv box now twice. It finds 134 channels it says whilst playing the into video. However when I then go to guide and select BBC1 it tells me it's not part of my package. This happens for ALL channels. I then get a blue screen telling me I'm not an EETV customer but I moved over a week. I've had numerous calls with EE all of whom have told me something different from oh your order hasn't been closed your tv will be active from.midnight, you need to receive an email from nowtv and that will activate your tv channels. This going on 4 days now. Can anyone fix this issues I have no tv currently as I cancelled my Sky cos EE assured me the switch would be quick and simple. Clearly not!!

Re: EE TV finding 134 channels during setup but i get nothing once complete

Deano1711 — Thu, 14 Nov 2024 10:38:37 GMT

My advise

Get out while you still can and run back to sky.

Re: EE TV finding 134 channels during setup but i get nothing once complete

Profile closed — Thu, 14 Nov 2024 11:16:47 GMT

I had something similar with a new Mini box. No aerial input with them. Initially set up fine over wifi. Then EE had to do a remote hub reset for other reasons, and the mini box then came up with errors on terrestrials. Apps were fine. Restarting the hub fixed it.

I take it you're setting up in internet mode, you've no aerial input?

Re: EE TV finding 134 channels during setup but i get nothing once complete

Fpobeara — Thu, 14 Nov 2024 11:23:51 GMT

Correct setting up over WIFI. The part I don't understand is how it says it finds 134 channels but yet it then tells me they are not part of my package, none of them.

Re: EE TV finding 134 channels during setup but i get nothing once complete

Profile closed — Thu, 14 Nov 2024 11:31:39 GMT

You could try re-starting the router, but I suspect your issue is more to do with the package switch on working its way through the system.

Is your TV smart - does it have wifi?

Re: EE TV finding 134 channels during setup but i get nothing once complete

Fpobeara — Thu, 14 Nov 2024 12:17:03 GMT

Yep smart TV. Have done a factory reset twice now on the tv box and still same issue.

Re: EE TV finding 134 channels during setup but i get nothing once complete

Profile closed — Thu, 14 Nov 2024 12:24:58 GMT

You *could* try re-starting the router, but if your TV gets all channels/apps then it sounds like the TV package not fully "live".

Re: EE TV finding 134 channels during setup but i get nothing once complete

Fpobeara — Thu, 14 Nov 2024 12:26:59 GMT

Exactly, the last time I rang EE the girl told me I'd get a mail from NOW TV to activate my channels, not sure this is correct as thefirst girl told me the order had been completed and that after midnight everything would be active, that was on Monday..... The frustration is really why the story changes EVERY time you talk to EE. Does not instill confidence.

Re: EE TV finding 134 channels during setup but i get nothing once complete

Midnight_Voice — Thu, 14 Nov 2024 12:57:29 GMT

@Fpobeara

YouView boxes (of which the Box Mini is an example) have always found all the channels going, irregardless of how many your plan allows you to actually access.

The Box Mini takes this to extremes because all the channels on this box are provided by EETV, including those usually available via broadcast to an aerial.

So when you go to watch one, the box then checks if you are allowed it on your plan; and as your plan has been fubared (technical term) by EETV, you get nothing 😢

Should be the world’s simplest fix; isn’t. Nothing I see convinces me that anyone has EETV under control on the EE side, which is why I have declined two financially attractive offers to switch me from BT to EE.

And yet @DarrenDev tells us it’s the same people looking after both; and the BT side looks calm and collected.

I can only assume that these ‘same people’ are having to use two different systems depending on whether you are with BT or EE, and the EE system is a little less usable than the BT one.