topic Re: No TNT Sports in HD on box in TV

No TNT Sports in HD on box

Profile closed — Sun, 03 Nov 2024 11:13:23 GMT

Hi,

I have the Big Sport package with the HD add on, but if I go to TNT Sports HD, on the EE box, it is asking me to set up or add the channel. It’s working in SD and in HD via the Discovery app, and Sky Sports is working in HD. The Discovery HD channel is also not working, although oddly Eurosport HD is.

What’s up?

Re: No TNT Sports in HD on box

Leanne_T — Sun, 03 Nov 2024 14:39:50 GMT

Hi there @Profile closed

Thanks for coming to the community 🙂

How long have you had the Big Sport TV package?

Have you tried the steps in the TNT Sports Channels Missing or Not Working on EE TV Help page to see if this helps at all?

Thanks.

Leanne.

Re: No TNT Sports in HD on box

Profile closed — Sun, 03 Nov 2024 16:30:57 GMT

Hi, Leanne

Box software, and app updates are all up to date.

We moved over from BT last week.

Thnaks

Re: No TNT Sports in HD on box

Midnight_Voice — Sun, 03 Nov 2024 21:45:34 GMT

@Profile closed

If it hasn’t worked since then, somebody at EETV fubared the transfer.

150 beckons 😢

Re: No TNT Sports in HD on box

Profile closed — Mon, 11 Nov 2024 08:11:04 GMT

Two calls to 150. Both with a 45 minute wait to be answered. Two one hour calls. First, will be fixed in 48 hours. Nope. Second, will be fixed in 24 hours. Nope.

Different name, same old rubbish.

Re: No TNT Sports in HD on box

Christopher_G — Mon, 11 Nov 2024 15:38:37 GMT

Sorry to hear that, @Profile closed

Did the Technical Support guide explain what the next steps are? They should be able to escalate it to the next level to try and get this sorted for you.

Chris

Re: No TNT Sports in HD on box

Profile closed — Tue, 12 Nov 2024 13:03:09 GMT

I'm not sure what you mean, @Christopher_G

We just rang up twice and the guide said they had sorted it both times, the second time they said it would definitely be one within the next 24hours when we said it hadn't worked the last time. This was last week.

Re: No TNT Sports in HD on box

Christopher_G — Tue, 12 Nov 2024 13:10:29 GMT

So the technical support team should run through troubleshooting steps to try and get it working, @Profile closed

They'll try something, if it doesn't work, there may be something else to try, and it follows this process of elimination until they've tried everything within their role to get it working. If it still isn't working, they'll send it off to a higher level of technical support, who will look into what is causing the problem further.

Chris

Re: No TNT Sports in HD on box

Profile closed — Tue, 12 Nov 2024 14:12:51 GMT

Again, I still don’t understand what you mean, @Christopher_G

That link just tells us to contact 150 which we have done twice.

Re: No TNT Sports in HD on box

Christopher_G — Tue, 12 Nov 2024 14:47:14 GMT

I understand that you've spoken with the team a couple of times already, @GarethW76. However, you'll need to call again so that the technical support team can continue the troubleshooting.

Chris

Re: No TNT Sports in HD on box

Profile closed — Sat, 23 Nov 2024 19:54:21 GMT

I deleted my forum account (I started this thread) as this is as useless as phoning, it's twenty days since my original post.

My 76 year-old mother has now rang 12 times to try and sort this, and the only difference that this has made is that she now has no channels at all in HD. I can access her phone and tell you how many hours she has spent on the phone to EE, and it's absolutely outrageous. All she had originally wanted to do was downgrade her BT Broadband -but as rebranding is so important to this company we are now in this mess.

I can't find an avenue to make a formal complaint. If I look online it just tells her to ring flipping EE again. so, I would like to know where I go. Is it Ofcom? Complaining seems to be as difficult as resolution.

Re: No TNT Sports in HD on box

Linzi_H — Sun, 24 Nov 2024 09:39:09 GMT

Hi @Gareth2111

I'm disappointed to hear that you're no further forward with getting this sorted for your mother, and I appreciate how frustrated you both must be feeling.

You'll be able to open a complaint when calling us directly, and if you're unhappy with the next steps provided by the Guide you speak with, you can then request to escalate this to a Team Leader.

If you'd rather make a complaint online, you're welcome to do so using the complaints webform. However, please be aware the current response time is at least 7 days, so it will be quicker calling us to raise a complaint.

Here is our Complaints Code of Practice.

I hope this helps.

Linzi