topic Re: TV box pro stopped working in TV

TV box pro stopped working

andydebbieg — Sun, 10 Nov 2024 20:49:52 GMT

Our EE TV box pro has stopped working. When it’s switched on everything appears to work, the EE display appears on the TV then goes and that’s it, nothing. We have rebooted the box several times and the BT router, no change.

Any suggestions please?

Re: TV box pro stopped working

Leanne_T — Mon, 11 Nov 2024 10:22:50 GMT

Hi there @andydebbieg

Thanks for coming to the community.

Could you try the steps in the EE TV Box Not Working or Keeps Freezing Help page and check the status of your EE TV to see if this helps.

Let me know how you get on 🙂

Leanne.

Re: TV box pro stopped working

andydebbieg — Mon, 11 Nov 2024 18:11:26 GMT

I’ve already reset the box multiple times without success. The EE symbol appears on the TV screen for a few seconds and then goes. No channels, apps or anything else appears. All cables are correct. The system has just stopped working.

The link to check that status of EE TV does not work it just takes you round in circles.

regards

Andy

Re: TV box pro stopped working

Michael_D — Tue, 12 Nov 2024 09:02:54 GMT

Thanks for trying @andydebbieg

If you've checked everything on that page, and the box is still doing the same, I'd recommend giving our EE TV guides a call so they can look into this further for you.

Michael