topic Re: Error code AJ921 in TV

Error code AJ921

TJB_7111 — Wed, 06 Nov 2024 18:53:29 GMT

Hi,

the EE TV app on my iPad is showing this error code meaning I can’t access live TV channels currently. I’ve tried logging out and in and also re-downloading the app but it is still showing. I’ve not experienced this before. What can I do to get rid of this?

Re: Error code AJ921

PeteB8 — Wed, 06 Nov 2024 19:16:29 GMT

Me too

Re: Error code AJ921

jwedd — Wed, 06 Nov 2024 19:32:05 GMT

Me to

Re: Error code AJ921

Northerner — Wed, 06 Nov 2024 19:44:30 GMT

Hi @TJB_7111 @jwedd @PeteB8

Tried restarting the app.

https://www.bt.com/help/fix-your-bt-error-code-problem

AJ921

If you’re using the app on iOS:

Try fully restarting the app, then trying the action again

If you’re on the web:

Try refreshing the page and trying the action again

If this doesn’t work, try closing your browser down and loading on a new browser session

Thanks

Re: Error code AJ921

TJB_7111 — Wed, 06 Nov 2024 19:49:27 GMT

I’ve tried this, several times, and error code still there.

Re: Error code AJ921

Northerner — Wed, 06 Nov 2024 19:53:24 GMT

Hi @TJB_7111

According to @DarrenDev the TV system is down which might be the same problem. See here:

https://community.ee.co.uk/t5/TV/EE-Web-App-Error-Code/m-p/1470566

Thanks

Re: Error code AJ921

LG1996 — Wed, 06 Nov 2024 19:53:27 GMT

Same for me but on iphone… I’ve tried restarting the app, restarting my phone and logging out and back in but nothing worked.

Re: Error code AJ921

DarrenDev — Thu, 07 Nov 2024 03:42:04 GMT

Sorry for the inconvenience. Service was restored just before 8pm.

Re: Error code AJ921

Peter_W — Thu, 07 Nov 2024 09:33:27 GMT

Hey there @TJB_7111, thanks for stopping by to highlight this!
Have you had a chance to give this another try today?
In the thread above that @Northerner shared, it's been updated by @DarrenDev to confirm some serviced were restored around 8pm.

Peter

Re: Error code AJ921

TJB_7111 — Thu, 07 Nov 2024 19:36:03 GMT

Yes, now working fine. Thanks for your help.

Re: Error code AJ921

Leanne_T — Fri, 08 Nov 2024 08:11:40 GMT

Thanks for coming back and letting us know @TJB_7111

Have a lovely day 🙂

Leanne.