topic Re: Subtitles on NOW app in TV

Subtitles on NOW app

FabCon12 — Sun, 10 Mar 2024 07:33:13 GMT

Hello do we have any news on when subtitles is going to available for watching the NOW app via EE TV pro box? ( I currently have the BT TV pro box but I assume the issue remains on the new EE TV pro boxes)

All films and shows selected from there don't have the option to put subtitles on which results you having to put the volume blasting (even for people with no hearing problems).
This could be easily sorted and it’s not exactly an unreasonable ask considering that we pay monthly for TV with Now being a big part of the Tv package ….

Re: Subtitles on NOW app

Chris_B — Sun, 10 Mar 2024 07:56:46 GMT

@FabCon12 Try asking Now TV it’s their app the app itself has nothing to do with EE .

Re: Subtitles on NOW app

FabCon12 — Sun, 10 Mar 2024 07:57:40 GMT

I am sure they will say it’s to do with EE and their box…

Re: Subtitles on NOW app

Chris_B — Sun, 10 Mar 2024 08:08:04 GMT

@FabCon12 The app has to be fully compatible for all features to work and it’s not EEs app.

Re: Subtitles on NOW app

Northerner — Sun, 10 Mar 2024 09:37:51 GMT

Hi @FabCon12

Do you not see this option on your app?

Re: Subtitles on NOW app

FabCon12 — Sun, 10 Mar 2024 12:00:03 GMT

Is that image from the Now app via EE TV Pro Box?

Re: Subtitles on NOW app

Northerner — Sun, 10 Mar 2024 12:05:24 GMT

Hi @FabCon12

It's from the Now app as @Chris_B mentions as I have the Now app. Subtitles are app activated.

Do you get that option.

Thanks

Re: Subtitles on NOW app

FabCon12 — Sun, 10 Mar 2024 12:25:00 GMT

I think we are looking at different things. I am using now app from the EE TV youview box. As you can see there is no subtitles option.

Re: Subtitles on NOW app

Chris_B — Sun, 10 Mar 2024 12:40:46 GMT

@FabCon12 You need to contact Now TV about this. It’s there app on EEs box and what features that app provides is down to be maker of that app not the supplier of the box. Who would you contact about an 3rd party app issue on a phone the manufacturer of the device or the developer of the app ? The manufacturer of a device doesn’t control how an 3rd party app functions on any device.

Re: Subtitles on NOW app

DarrenDev — Sun, 10 Mar 2024 18:19:01 GMT

Now TV only offer subtitles in a format that the YouView platform doesn't support - thus not available on EE TV boxes.

Both YouView and Now TV are aware of the issue. Government legislation will eventually force one of them to fix it, but no one yet knows when.

Re: Subtitles on NOW app

elkay62 — Fri, 15 Mar 2024 09:34:57 GMT

Can you ask someone to add the information about the lack of subtitles on the EE TV purchase pages? It is a major factor in the decision to me, and I'm sure it is to others.

Re: Subtitles on NOW app

NickBS — Tue, 19 Mar 2024 08:33:52 GMT

Good news - subtitles are now available on the Now app on all EE TV boxes.

Let us know if you have any issues.

Re: Subtitles on NOW app

Foxtrot62 — Sat, 03 Aug 2024 11:16:02 GMT

How do you get the subs titles on the apps programmes not the TV ?

Re: Subtitles on NOW app

Midnight_Voice — Sat, 03 Aug 2024 18:51:29 GMT

@Foxtrot62

It can be different for every app and every platform, but generally, pause the programme, and you should see some little boxes come up. Navigate to the one that looks like a speech bubble, and click it. That should let you select subtitles if they are available.

If that doesn’t work, see if you are on a platform where subtitles are controlled centrally, by looking in the platform’s Settings app, usually under Accessibility.

If still no go, please quote a specific app or apps, and the platform or platforms you are using, and I will have a look.

Re: Subtitles on NOW app

VICTEED — Wed, 09 Oct 2024 12:46:20 GMT

Have just changed over to EE TV Box and have subtitles turned on always but sky news 233 and the other sky channels around it have no subtitles. Can this be fixed?

Re: Subtitles on NOW app

DarrenDev — Wed, 09 Oct 2024 13:12:14 GMT

Not all programmes are guaranteed to add subtitles @VICTEED , however I've just checked Sky News on 233 and subtitles are working. Could you please double check now?