topic Re: EE TV not actually launched? in TV

EE TV not actually launched?

Fuseonic — Wed, 06 Dec 2023 12:13:45 GMT

I just phoned up to try and add EE TV to my broadband package and the customer services person told me its not actually launched yet and they don't know when it will launch despite your website telling people its live. It won't let me do anything online as it says there is a technical error.

Has it launched and you can take orders for it or not?

Re: EE TV not actually launched?

dgw202 — Wed, 06 Dec 2023 13:34:03 GMT

Having exactly same problems. Technical problems on the website and when I spoke to 150 they said the launch had been pulled last night and it couldn't be ordered.

Re: EE TV not actually launched?

Fuseonic — Fri, 08 Dec 2023 10:25:27 GMT

Still hasn't launched apparently, but its still being actively advertised on the website (I was told that was being urgently updated on Wednesday to reflect the fact it hadn't launched). They don't seem to have any idea when it will be ready to order.

Re: EE TV not actually launched?

mirrors90 — Wed, 13 Dec 2023 07:25:14 GMT

It’s only available for new customers , I’m having the same issue - I’ve been told it’s a soft launch focused on those who are signing up to ee broadband plus tv.

Re: EE TV not actually launched?

Pete_Russ — Fri, 15 Dec 2023 20:30:52 GMT

Tried to get TV and Broadband package today, got through to signing up but before entering payment details I got a warning that I couldn't order it online.

Phoned helpline who was unaware of the package and unable to provide it (but did offer a 'similar' package with BT). It appears that EE haven't informed the people their web site sends you to of the issues. (whatever they are).

It would be nice if the web provided advice on when it is likely to be available or indeed if an "upgrade" will be made available if users take the existing BT option.

Pete

Re: EE TV not actually launched?

mirrors90 — Fri, 15 Dec 2023 20:34:52 GMT

Be wary that the BT option is not inclusive of multiroom. The guy was putting order through and it was going well - he said sure to Apple TV, he said sure to everything I asked - then when we got to the end he said so multiroom is £10 / month - I read the website to him and he put me on hold for a while then came back and said he was BT team and not authorised to sell ee tv - so he was actually selling me bt tv.

as much as i like EE; this is an absolutely unacceptable launch, it’s an absolute shambles from the top down.

Re: EE TV not actually launched?

Pete_Russ — Sat, 16 Dec 2023 07:14:01 GMT

Thanks for the advice.

I now see that the BT website is offering "EE TV" packages but this appears to be in name only, No Multiroom option and Apple TV+ offer is for 3 months not 6 (as advertised for the EE TV Deal).

Re: EE TV not actually launched?

mirrors90 — Sat, 16 Dec 2023 11:35:29 GMT

I've been told to try again in Early Jan.

Only those changing from BT To EE now can actually order it- or those joining EE from another provider.

If you already have EE - it's a no go. This is due to "bugs in the system" - I can't fault who I've spoken to - they've all tried their best and been lovely - but the system says no and their lack of training is very evident.

Re: EE TV not actually launched?

Pete_Russ — Sun, 17 Dec 2023 08:08:46 GMT

Thanks for that depressing news. Looks like a bit of a wait then. 😥

I have a full fibre connection but no broadband connection (new build). I am with EE for my phone (which might actually be the cause of the problem) as I now cannot get EE Broadband/TV package. I actually went to a local EE shop and they had the EE TV's on display and assured me it was now 'live' but when they tried to order it they found that they couldn't.

I have now resorted to buying an EE Data Sim to get me through the next few weeks until EE TV becomes available.

I am actually just wondering if I should go ahead with the BT full fibre broadband connection and then add on an EE TV package?

Its all pretty crazy really given that EE seem to be refusing money even from a new user. Not many companies would see that as a successful business model. 😁

Re: EE TV not actually launched?

mirrors90 — Sun, 17 Dec 2023 08:32:15 GMT

Yep, it’s all very strange.
The guy in the EE shop showed me, on my account it says eligible for EE Tv 4k , but the proceed button is greyed out.

im on my cancellation period with sky, they hiked my tv from £70 to £105 - retention deal was £95 - so they could easily capitalise on the chaos if they call back with a serious deal - however it does seem sky now do not give deals out. Fewer customers - higher prices - I guess?

Re: EE TV not actually launched?

Pete_Russ — Sun, 17 Dec 2023 09:14:38 GMT

I gave up on Sky after I had a simple problem and after 3.5 hrs of listening to music on hold, talking to chatbots, people who were on 'multiple chats' and being unable to get speaking to "Tech support". They seem to be focussed on selling rather than keeping customers, hence...

Re: EE TV not actually launched?

mirrors90 — Sun, 17 Dec 2023 09:16:10 GMT

I just want the Apple TV tbh - one box for everything would be amazing

Re: EE TV not actually launched?

Pete_Russ — Sun, 17 Dec 2023 12:05:41 GMT

I must have a look at that.

Re: EE TV not actually launched?

mirrors90 — Sun, 17 Dec 2023 12:11:06 GMT

It is basically sky stream but instead of a crappy hardware - it’s Apple TV. All services integrated. One remote for everything.

the only thing that lets down ee tv is a lack of 4k hdr on sky channels - which obviously sky would never agree to - As that’s their sole selling advantage

Re: EE TV not actually launched?

Pete_Russ — Sat, 23 Dec 2023 08:39:28 GMT

Just an update on my own position.

Spoke to sales guy at EE who initially tried to provide the new EE TV package but it turned out this was still the now newly re-badged BT TV deal. He did some checking and apologised once he understood the situation. It appears that E staff have been told the launch of EE TV has been delayed but they have no date for when it will launch. Hence I think the 'wait it's coming soon' or 'try again at the start of January' is really just another way of saying 'we don't know when its going to happen'.

I have now taken out the new EE-full fibre broadband package (re-badged BT product) and am simply waiting to see when and if EE TV eventually arrives.

Re: EE TV not actually launched?

GpriceCF — Wed, 03 Jan 2024 19:52:46 GMT

We switched from BT to EE broadband because our BT contract was ending and BT said they were migrating everyone to EE. Broadband service started fine but it’s been a month now and no TV. Called again today and they still can’t give a date, a month after launch! EE will be desperate to get the service to market and will rush it out with bugs and glitches. I’m not signing up to that mess, paying full price for a Beta version. I made that mistake with OnDigital (remember that fiasco!?) I’ve had enough of waiting. EE are doing Sky Stream’s marketing for them.